|Title||Director, Quality & Client Engagement|
The Role:This is an exciting opportunity for a seasoned quality improvement professional who enjoys working in a fast paced, team-oriented environment focused on enhancing services to our clientele and our community support service sector via innovative programs and initiatives. Reporting directly to our CEO, the incumbent will play a critical leadership role to inspire, motivate and lead the development and implementation of an enhanced continuous quality improvement and client-centered service culture for Bellwoods.
The incumbent is responsible to ensure the organization implements actions that ensure excellence and safe service experience; oversee quality improvement/risk management for the organization; timely response and processes to investigations and ensure compliance with both required organizational practices and standards affiliated with Accreditation Canada, and any relevant legislation.
The organization will be looking to the incumbent in this role to be a key source of leadership and counsel on all quality improvement initiatives, staff education, and client engagement methodology. As the organization’s designated Privacy Officer, the ability to provide guidance and leadership on related communications and record custody matters is also a core responsibility.
This position offers a rewarding challenge for a qualified, highly motivated individual to more fully develop and broaden their skills and scope of responsibilities within a leading healthcare sector organization whose vision is “a future where barriers do not exist”.
Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.
No phone calls please, applicants selected for an interview will be contacted.