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Job: Director, Quality & Client Engagement

Title Director, Quality & Client Engagement
Job Information

The Role:This is an exciting opportunity for a seasoned quality improvement professional who enjoys working in a fast paced, team-oriented environment focused on enhancing services to our clientele and our community support service sector via innovative programs and initiatives.   Reporting directly to our CEO, the incumbent will play a critical leadership role to inspire, motivate and lead the development and implementation of an enhanced continuous quality improvement and client-centered service culture for Bellwoods.

The incumbent is responsible to ensure the organization implements actions that ensure excellence and safe service experience; oversee quality improvement/risk management for the organization; timely response and processes to investigations and ensure compliance with both required organizational practices and standards affiliated with Accreditation Canada, and any relevant legislation.

The organization will be looking to the incumbent in this role to be a key source of leadership and counsel on all quality improvement initiatives, staff education, and client engagement methodology.  As the organization’s designated Privacy Officer, the ability to provide guidance and leadership on related communications and record custody matters is also a core responsibility.


  • Regulated health professional with a current registration and in good standing with the College of Nurses
  • Comprehensive Experience and knowledge relevant to Accreditation Canada standards, the Qmentum processes and community engagement best practices and evidence-based initiatives as it relates to independent living
  • Proven strength in infection prevention and control processes, principles and medical device safety
  • Demonstrated expertise and leadership in quality and risk management theory and practice in progressively more responsible roles
  • Experience in the oversight of education and training of frontline staff related to PSW skills training, special functions, etc.
  • Experience in direct supervision or oversight of PSW staff in a healthcare or community sector work environment
  • Knowledge of relevant applicable legislation in such areas as health, privacy, freedom of information and workplace safety
  • Knowledge of interdisciplinary client service processes, commitment to team work, and the ability to collaborate effectively
  • Experience working with a wide variety of community service providers, with in-depth knowledge in health care, home support services, the community support services sector, and the independent living philosophy
  • Innovator and change agent who prides themselves on rapid execution, accountability and mentoring people. The leader must have strong business acumen and adept at researching leading practices; engaging stakeholders in the design of initiatives based on best practices
  • Demonstrated strong communications skills both verbal and written including Microsoft Office programs proficiency
  • Knowledge of Ministry of Health operations and regulations related to privacy and program transitions
  • Ability to work independently as well as within a multidisciplinary team, multitask and set priorities
  • Valid Driver’s License and availability of a vehicle for site visits across Toronto and flexible work hours is essential

This position offers a rewarding challenge for a qualified, highly motivated individual to more fully develop and broaden their skills and scope of responsibilities within a leading healthcare sector organization whose vision is “a future where barriers do not exist”.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

No phone calls please, applicants selected for an interview will be contacted.

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