Attendant Outreach (AO) Services
Attendant Outreach Services is one of Bellwoods’ Independent Living Programs (ILP). Attendant Outreach (AO) services provide a creative way of delivering services to individuals living in the community helping with physical care needs and light homemaking.
Flexibility is a key to the success of the booking system for support services provided to clients. The scheduling system attempts to accommodate changing needs and lifestyles of clients and allows staff to maximize available time to assist clients.
The goal of AO services is to support individuals with physical care needs to allow them to continue to live as independently as possible in their own homes throughout the city. AO services provide personal support services to individuals in their home, school or place of employment. AO services include help with personal support, light housekeeping services and independent living supports. Services are non-medical.
In keeping with the philosophy of IL, clients direct their own services by instructing staff in the specific services to be provided. Offering of AO services is usually based on the geographic location of client. Geographic clustering of clients improves effectiveness in service provision. However, if an applicant has high needs and is outside a clustered area service offers will be made based on priority status. Each client signs a Service Agreement and completes an annual Client Service Plan that helps to define the terms under which service is to be provided. All clients of Bellwoods Attendant Outreach, are eligible to apply for Bellwoods’ Mobile Independent Living Education (MILE) program. Click on this PDF document for more details.
Additional information is available by contacting us at:
Bellwoods Attendant Outreach (AO) Services
3 Concorde Gate, Suite 200
Toronto, Ontario, M3C 3N7
Telephone: (416) 696-9663
Fax: (416) 696-9481
E-mail: admin at bellwoodscentres dot org
Frequently Asked Questions
What is the application process for Attendant Outreach Services?
Bellwoods is one of six organizations who work together to assess applicants applying for personal support services who live in the city of Toronto. The assessment process is standardized, and once the assessment process has been completed, eligible applicants are placed on a waiting list until a service provider with available service hours can meet their service requirements.
The assessment process at Bellwoods Outreach takes approximately 1.5 hours and involves completion of the InterRAI-Community Health Assessment and Functional Supplement. Client hours are assigned on the basis of need, as determined by assessment outcomes.
Applicants must require assistance with activities of daily living in order to be considered eligible for attendant outreach services, (i.e. bathing, meal preparation), and applicants who require homemaking assistance only are not eligible to receive attendant outreach services.
Applicants must be able to direct their own services. Applicants who may not currently be able to self-direct but who have the potential of learning how to self-direct may be eligible to receive Attendant Outreach services.
How long can I expect to wait to receive Attendant Outreach Services?
- Is in, attempting to leave, or has left an abusive situation
- Is being discharged from an institutional setting, or is at risk of institutional or facility placement if the applicant does not have attendant services
- If the personal support system is failing or absent (e.g. living alone or with dependent children / aging parents)
- If the applicant requires attendant services to attend school or to maintain employment or
- If safety is a risk due to lack of services