Job category: Temporary

Job Title:                    Digital Health Solution Specialist

Status:                        Full Time, One (1) Year Contract

 Union:                        N/A; Non-Union Position

Salary:    

$50,813 $52,337 $53,908 $55,525 $57,190 $58,906 $60,673

 Location:                    3 Concorde Gate

 Schedule:                  40 Hours per week. Monday to Friday

Positions Available:  1

 Department:              Corporate Services & Support

Supervisor:                Director, IT

 

The Digital Health Solution Specialist will optimize and expand our use of the AlayaCare platform across various departments, including HR, Finance, and Client Services. This role is crucial in maximizing the functionality and efficiency of our AlayaCare system, ensuring it is fully aligned with the needs of each department. The Digital Health Solution Specialist will be responsible for evaluating system improvements, implementing new modules, training users, and driving broader adoption of the software across the organization.

Primary Responsibilities:

 

  • Conduct focus groups within each department to assess current state needs and priorities.
  • Work closely with departmental stakeholders to assess their unique requirements and tailor solutions accordingly.
  • Analyze and identify areas for improvement within the AlayaCare system to enhance operational efficiency and meet organizational needs.
  • Develop recommendations for system configuration updates, integrations, and module expansions to optimize workflows and functionality.
  • Research, test, and implement new AlayaCare modules to expand platform usage and drive added value across departments.
  • Develop clear project plans for module rollouts, coordinating with relevant teams for successful implementation.
  • Ensure seamless integration of new modules with existing systems, collaborating with IT as needed.
  • Conduct training sessions and create documentation to help staff understand and efficiently use AlayaCare’s features.
  • Serve as the primary point of contact for user support, addressing questions and troubleshooting issues as they arise.
  • Gather and respond to user feedback to ensure continuous improvement and user satisfaction.
  • Facilitate the expansion of AlayaCare usage into HR, Finance, and Client Services, customizing workflows and tools for each department’s specific needs.
  • Collaborate with department heads and Business Intelligence to define objectives and KPIs for AlayaCare adoption within each team.
  • Conduct training and onboarding sessions for new departments, helping them integrate AlayaCare into their daily operations.
  • Regularly assess system performance and user adoption, identifying trends, issues, and opportunities for further improvement.
  • Provide reports to management on key metrics, system updates, and project progress, ensuring alignment with organizational goals.
  • Stay current on AlayaCare updates and best practices, notifying departments of potential impacts and to keep the organization ahead of new features and industry standards.

Requirements:

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
  • Applicants must declare whether a) a family member is assigned to work at the same physical location and/or b) whether the position will be reporting to a family member as outlined in HR Policy, Restrictions- Family Members (HR-B4-01)
  • Legally entitled to work in Canada.
  • Post-Secondary Education in Health, Business, or Analytics disciplines such as eHealth, Business Analysis, Health Informatics
  • Two years experience with Alaya Care is an asset
  • Background in community health service delivery
  • Moderate to strong technology skills such as Microsoft Suite, Power BI, Google Looker
  • Understanding of data structures and data analytic
  • Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff;
  • Excellent organizational skills and attention to detail as well as the ability to take initiative
  • Ability to work independently as well as within a multidisciplinary team, problem solve, set priorities in a fast-paced work environment
  • Demonstrated competency with MS Office and related software applications is essential;
  • Able to communicate effectively in English – both orally and in writing

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title:                    Manager, Service Excellence

Status:                       Full Time, Temporary

Contract Length:       13 Months

Union:                        Not Applicable

Location:                    Toronto, Primarily the West End

Schedule:                   40 Hours per week. Monday to Friday

Department:               Service Excellence & Innovation

Supervisor:                Vice President, Service Excellence & Innovation

Salary Scale:             $68,034 – $81, 236

 

In partnership with clients, staff, and other areas of Bellwoods, the Manager of Service Excellence is accountable to ensure support services are delivered in alignment with Bellwoods values, policies, and achieves expected performance and outcomes.  The Manager of Service Excellence provides leadership and direct oversight of the Support Service Supervisors and Service Coordinators ensuring day to day operations are performed efficiently, effectively and safely.

In addition, the Manager, Service Excellence is responsible for identifying, planning and implementing policies, procedures and projects aimed at improving the overall quality, experience and culture of Bellwoods.  Duties include, but are not limited to: training and orientation of SSW staff, Support Service Supervisors, and/or Service Coordinators; providing guidance and problem solving for operational issues; providing Bellwoods leadership with insight, information and recommendations on operational changes necessary to move the organization toward achievement of our mission and vision; ensuring all services are provided in alignment with legislated requirements, service agreements, lease agreements and ensure expected performance and outcomes.

 

Position:                   

  • Develops tools, process documents, and templates to support the support service team in executing their roles and responsibilities within expected organizational standards.
  • Documents all interactions, investigation outcomes, decisions or processes in adherence with organizational standards, privacy legislation and confidentiality requirements.
  • Oversees the development of site, client and staff schedules in accordance with Bellwoods scheduling practices and ensuring resources are allocated equitably and in alignment funding and performance target requirements.
  • Accountable for the quality, performance and outcomes of their assigned support service team.  Completes and contributes to report submissions as required or requested by program leadership, the Board or Bellwoods funders.
  • Lead and/or participate in projects, conduct regular program evaluation activities and support the development of new programs and services.
  • Oversees community councils and staff engagement activities throughout their assignment support teams (for example, community councils, staff huddles, staff meetings and town halls).
  • Member of the Quality and Risk Council and other committees/project teams as assigned, either internally or externally, including the Joint Occupational Health and Safety Committee, Labour Management Committee etc.
  • Develops, maintains and participates in after-hours rotation coverage model to meet operational and emergency needs outside of regular administrative business hours.
  • Provides support, oversight and performance feedback to assigned staff in accordance with HR policies and organizational requirements.
  • Ensures resource allocation and effective utilization of staff, including maintaining oversight of workloads and auditing performance for compliance to organizational policies and professional standards.
  • Prepare and monitor reports in Alayacare or other systems to review and synthesize data relating to key performance indicators (KPIs).
  • Analysis of operational reports to identify gaps, trends, performance issues and/or highlight achievements. Recommend solutions and strategies to address identified trends in the data to VP and senior leadership.
  • Preparation and timely submission of monthly reports and other administrative forms/reports/presentations) as requested or required by the VP, Service Excellence and Innovation.
  • Responsible for the development of an annual work plan for the provision of client service, identifying expected results and resources required. This work plan is a recommendation to the VP for inclusion in the organizations overall work plan.

Qualifications:          

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
  • Applicants must declare whether a) a family member is assigned to work at the same physical location and/or b) whether the position will be reporting to a family member as outlined in HR Policy, Restrictions- Family Members (HR-B4-01)
  • Legally entitled to work in Canada.
  • Education in a health-related field, baccalaureate level preferred. A regulated health professional degree is considered an asset.
  • Additional training or equivalent work experience in managing the provision of direct service in a community health care environment.
  • Experience working with adults who have a physical disability, required.
  • Knowledge and skills in program design, evaluation & implementation, preferred.
  • Excellent interpersonal skills and communication skills – able to effectively utilize relevant computer software programs
  • Able to meet the physical demands of the primary position functions
  • Working knowledge of health and safety regulations, privacy legislation, home and community care service regulations/policy guidelines and experience managing unionized staff (knowledge of collective agreements and labour management considered an asset).
  • Demonstrated ability to synthesize, analyse and utilize data to demonstrate program outcomes, adjust service delivery models, inform decision making, and compose reports/presentations for various stakeholders.
  • Demonstrated staff development and training skills – ability to lead, manage and support staff performance and promote a positive work culture

Job Title:                               After Hours Coverage Coordinator

Status:                                   Part-Time

 Union:                                    Not Applicable

Location:                               Remote

Minimum Hours:                20 Hours per week

Schedule:                               Rotating Schedule

          • M-F 6:00 am to 8:30 am
          • M-F 4:30 pm to 12:00 am
          • Sat-Sun 6:00 am – 3:00 pm
          • Sat-Sun 3:00pm -12:00 am

Department:                         Scheduling

Supervisor:                            Manager, Service Excellence

Duties:

  • Ensure that calls from staff related to coverage request changes due to illness or other unplanned circumstances are addressed, with replacement coverage sourced and secured with minimal disruption to scheduled client support services;
  • Respond to scheduling inquiries from clients;
  • Ensure that all vacancies in the service schedule are filled in a timely manner;
  • Primary liaison with purchase of service agencies as may be required;
  • Escalate emergency related calls, as required, to the on call Supervisor;
  • Maintain the scheduling software and related booking availability data in an accurate and timely manner based on the needs of clients and staff.

Requirements:         

  • Completion of post secondary or equivalent education in relevant social service, administrative or business applications is required;
  • Previous data entry experience along with a good working knowledge of computer software such as, but not limited to, Word & Excel is essential;
  • Excellent organizational skills, attention to detail as well as the ability to take initiative required;
  • The ability to communicate effectively and establish rapport with staff and a wide variety of clients is essential;
  • Previous experience working with adults with physical disabilities ideally within the community setting is preferred;
  • Previous scheduling experience an asset.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills in a management role within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.