Job type: Temporary

Job Title:                    Supervisor, Support Services

Status:                        Full Time, Permanent

Union:                        Not Applicable

Location:                   Madison and Elm

Schedule:                  40 Hours per week. Monday to Friday, Flexible hours, with on call rotation

Department:              Service Excellence & Innovation

Supervisor:                Manager, Service Excellence

Salary:

$67,171 $69,186 $71,262 $73,400 $75,602 $77,870 $80,206

Primary Responsibilities:

  • Perform client needs assessments and reassessments (through the use of tools such as InterRAI CHA and Alayacare), ongoing case management, and care coordination.
  • Work with potential clients to sign Service Agreements and where applicable Tenancy Agreements
  • Work with clients to co-design care plans based on assessed needs
  • Provide ongoing clinical support, supervision, orientation, education and training to personal support workers.
  • Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management
  • Support quality care and client/worker safety by managing a caseload of complex needs clients, participating in group supervision meetings and providing clinical consultation with the team as required
  • Facilitate and support scheduling, payroll submissions and audits, performance management and quality monitoring of support services consistent with related service agreements and governing collective agreements while ensuring the health and security of clients and staff

Requirements:

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
  • Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.
  • Legally entitled to work in Canada.
  • Post-secondary education in either social sciences or a Degree in Nursing or Diploma/Degree in Practical Nursing or related field, combined with relevant work experience responding to diverse client services and/or relations challenges in a supervisor role.
  • 3-5 years PSW supervisory and management experience, preferably in a related community support service unionized environment;
  • Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
  • Ability to balance many competing priorities at one time;
  • Outstanding clinical assessment skills with good judgement in understanding clients’ needs and utilizing assessment tools (interRAI (CHA) system preferred or Alayacare);
  • Previous scheduling experience of PSW staff within a related community support service environment, preferably including supportive housing;
  • Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
  • Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
  • Demonstrated competency with MS Office and related software applications is essential;
  • Previous use or experience with data management systems such as MS SharePoint and Alayacare is an asset.
  • Able to travel to various locations throughout the week.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title:                    Community Access & Intake Specialist

Status:                        Full Time, 12 Month Contract

Union:                        Not Applicable

Location:                    300 Shaw Street, Toronto

Schedule:                  40 Hours per week. Monday to Friday

Department:              Transitions & Community Partnerships

Supervisor:                Director, Transitions & Community Partnerships

Salary:

$57,779 $59,512 $61,298 $63,137 $65,031 $66,982 $68,991

Responsibilities:

 The Community Access & Intake Specialist is responsible for providing the leadership and hands on coordination of centralized intake, assessment and referral of clients to transition to a reintegration care unit, supportive housing sites, or attendant outreach services.

  • Provide formal and informal marketing and training support for Bellwoods programs. Target audiences include hospital discharge teams, discharge coordinators and Social Workers
  • Develop, maintain and manage a centralized repository of program related information
  • Provide information about programs, services, and the admissions process to clients, families, and referral sources in a professional, client-centered, and compassionate manner
  • Maintain and process referral forms from Hospital discharge teams for intake into the Reintegration Care Units (RCUs), Supportive Housing Sites, and Attendant Outreach Services
  • Maintain communication and status updates from RCU providers as required to complete the intake process
  • Ensure the provision of timely and appropriate centralized intake services in a manner consistent with the policies and philosophy of the organization, and within established budgets and controls
  • Coordinate logistics for new admissions, including appointment scheduling, file preparation, and follow-up communication with clients and care teams
  • Provides a professional resource function for Bellwoods for related intake design, presentation or implementation strategies.
  • Lead for engagement with the Attendant Services Application Centre (ASAC)
  • Assist with initial intake and screening calls, gathering essential client information and determining basic eligibility or referral needs.
  • Supports the Service Excellence & Innovation (SEI) team to identify goals and objectives with clients which will enhance their level of independence in the community and overall quality of life, as well as completing and documenting an assessment of those aspects of a client’s situation which relate to identified goals and objectives.
  • Supports the Supervisors in designing and implementing an effective individual learning plan for clients, consistent with clients’ goals and objectives.
  • Records accurate and clear notes of meetings with clients and other actions on behalf of the clients
  • Assists in the planning, implementation and evaluation, in conjunction with the Director, Transitions and Community Partnerships, of new Program initiatives
  • Provides a potential resource and support to other program staff.

Requirements:

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
  • Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.
  • Legally entitled to work in Canada.
  • Diploma or undergraduate degree in the Social Service Field, Rehabilitation and/or Nursing.
  • Two (2) to five (5) years recent experience in community setting, preferred but new graduates with relevant community experience are encouraged to apply
  • Strong organizational and multitasking skills with a keen eye for detail.
  • Exceptional listening and customer service skills, demonstrating genuine empathy and understanding in a non-judgemental way.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills, with experience in de-escalation techniques being a significant asset.
  • A solid awareness of factors leading to poverty and homelessness, and an open, non-judgmental attitude towards individuals facing low income, mental illness, addiction, and/or disabilities.
  • The ability to work independently, take initiative, and assume responsibility with minimal supervision.
  • An enthusiastic, creative, and positive mindset.
  • Strong computer literacy & knowledge of Alayacare and RM&R systems is an asset.
  • Experience in the not-for-profit sector is considered an asset.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title:                    Supervisor, Support Services

Status:                        Full Time, Contract

Contract Length:      12 months with possibility of extension

Union:                        Not Applicable

Location:                    Walton & Deauville Supportive Housing

Schedule:                  40 Hours per week. Monday to Friday, Flexible hours, with on call rotation

Department:              Service Excellence & Innovation

Supervisor:                Manager, Service Excellence

Salary:

$67,171 $69,186 $71,262 $73,400 $75,602 $77,870 $80,206

Primary Responsibilities:

  • Perform client needs assessments and reassessments (through the use of tools such as InterRAI CHA and Alayacare), ongoing case management, and care coordination.
  • Work with potential clients to sign Service Agreements and where applicable Tenancy Agreements
  • Work with clients to co-design care plans based on assessed needs
  • Provide ongoing clinical support, supervision, orientation, education and training to personal support workers.
  • Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management
  • Support quality care and client/worker safety by managing a caseload of complex needs clients, participating in group supervision meetings and providing clinical consultation with the team as required
  • Facilitate and support scheduling, payroll submissions and audits, performance management and quality monitoring of support services consistent with related service agreements and governing collective agreements while ensuring the health and security of clients and staff

Requirements:

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
  • Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.
  • Legally entitled to work in Canada.
  • Post-secondary education in either social sciences or a Degree in Nursing or Diploma/Degree in Practical Nursing or related field, combined with relevant work experience responding to diverse client services and/or relations challenges in a supervisor role.
  • 3-5 years PSW supervisory and management experience, preferably in a related community support service unionized environment;
  • Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
  • Ability to balance many competing priorities at one time;
  • Outstanding clinical assessment skills with good judgement in understanding clients’ needs and utilizing assessment tools (interRAI (CHA) system preferred or Alayacare);
  • Previous scheduling experience of PSW staff within a related community support service environment, preferably including supportive housing;
  • Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
  • Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
  • Demonstrated competency with MS Office and related software applications is essential;
  • Previous use or experience with data management systems such as MS SharePoint and Alayacare is an asset.
  • Able to travel to various locations throughout the week.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title:                    Community Integration Worker

Status:                        Full Time, Contract

Contract Length:       12 months

 Union:                        N/A; Non-Union Position

Salary:    

$50,813 $52,337 $53,908 $55,525 $57,190 $58,906 $60,673

Location:                    City of Toronto

Schedule:                  40 Hours per week. Monday to Friday

Positions Available:  1

Department:              Service Excellence and Innovation Team

Supervisor:                Director, Transitions and Community Partnerships

Bellwoods is seeking one full-time, temporary Community Integration Worker to join our Service Excellence and Innovation team.  The successful candidates will join an already established multidisciplinary team focused on supporting individuals to successfully reside in a community-based setting within our supportive housing sites or their own homes (through our attendant care outreach program), consistent with our independent living philosophy.

 

The Role:

This is an exciting opportunity for a motivated individual who enjoys working in a fast paced, team-oriented environment under the direction of our Director of Transitions and Community Partnership.   The position requires creative problem solving and a dedication and focus on client success through optimization of independent living skills. The Community Integration Worker (CIW) is responsible for working with the Independent Living Facilitators, Support Service Supervisors and the entire client support team to support client success in transitions across the organization, whether from hospital into our supportive housing community or their own homes. As well, the Community Integration Worker will work directly with clients in our community to support their ability to live independently and achieve goals related to improved quality of life, safety and community engagement.  To achieve these, the position involves:

  • Embodying anti-racist, anti-oppressive, equity-seeking practices in all aspects of work, including with participants, community members, volunteers, neighbours, Bellwoods staff, stakeholders, networks, and others
  • Working with Bellwoods clients and staff to support safe, effective and positive transitions.
  • Working as part of the client service team to develop and execute a comprehensive, goal-oriented plan, that may include carrying out direct teaching of independent living skills, active problem solving with clients, behavioural support, case management or coordination to link community resources and/or additional system navigation. Opportunity also exists to develop and facilitate group programs.
  • Training and skill development with Support Service Workers (PSW staff) as needed to support client achievement of their independent living goals working in partnership with the whole support team (includes the PSW staff, Supervisor, Clinical Resource Team, Service Coordinator and/or the Independent Living Facilitators).
  • Creating education and reference materials specific to the client, taking in to consideration their communication methods, learning preferences/styles and tools available that would allow the client to have ongoing mastery and independence in community living skills.
  • Work collaboratively under the direction/supervision of the client’s Independent Living Facilitator and/or Support Services Supervisor to achieve client’s participation in the community and ability to live independently as they choose.
  • Detailed documentation of plan and follow-up in the Bellwoods electronic charting system, Alayacare as per the rules governing handling and sharing of Personal Health Information (PHI).
  • Performing administrative duties such as preparation of reports, committee participation and providing input into policy and procedure development.
  • Participation in program development including updating and evaluating of tools (forms, computer programs) as well as collecting and reporting data related to their work activities and achievement of client outcomes.
  • Participation in Bellwoods candidate reviews to provide feedback and insight in to the opportunities for learning and improved independence that may be possible with one on one work with the client, that will help determine the client’s potential for success at Bellwoods SH and RCU.
  • Utilizing a biopsychosocial model to meet the needs of client’s in our community to find meaning and purpose in their day to day lives, as well as adjust and find opportunities to integrate into the broader community.

Requirements:

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
  • Applicants must declare whether a) a family member is assigned to work at the same physical location and/or b) whether the position will be reporting to a family member as outlined in HR Policy, Restrictions- Family Members (HR-B4-01).
  • Legally entitled to work in Canada.
  • Post-secondary degree or diploma in health, social, human services or behavioural sciences such as OTA, PTA, Social Service Worker, or Therapeutic Recreation/Recreation Therapy, Community Services Worker, required
  • Experience with assessment and development of treatment plans to promote success in living in an independent setting related to a physical disability, acquired brain injury, trauma, dementia, and/or mental health and addiction challenges
  • Two (2) years recent experience with case management and delivering direct services (such as behavior support, independent living skills) to clients in a community setting, required
  • Strong clinical treatment skills and case management/care coordination skills, required
  • Working knowledge of community programs and services, and the initiative to proactively search for new resources including housing or other services to meet identified gaps identified in client supports.
  • Hospital to community transition planning experience, considered an asset
  • Ability to work independently as well as within a multidisciplinary team, multitask and set priorities
  • Excellent communication skills verbal and written, in particular, the ability to negotiate, mediate and advocate.
  • Demonstrated ability to work with individuals, their care team members, caregivers and others in their support network to achieve their goals and support them to remain in a community-based environment.
  • Ability to travel to multiple work/assessment sites is essential

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title:                    Supervisor, Support Services

Status:                        Full Time, Contract

Contract Length:      12-Month Contract

 Union:                        Not Applicable

Location:                    Dundas Supportive Housing

 Schedule:                  40 Hours per week. Hybrid, Monday to Friday, Flexible hours, with on call rotation

 Department:              Service Excellence & Innovation

Supervisor:                Manager, Service Excellence

Salary:

$65,215 $67,171 $69,187 $71,262 $73,400 $75,602 $77,870

Primary Responsibilities:

  • Perform client needs assessments and reassessments (through the use of tools such as InterRAI CHA and Alayacare), ongoing case management, and care coordination.
  • Work with potential clients to sign Service Agreements and where applicable Tenancy Agreements
  • Work with clients to co-design care plans based on assessed needs
  • Provide ongoing clinical support, supervision, orientation, education and training to personal support workers.
  • Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management
  • Support quality care and client/worker safety by managing a caseload of complex needs clients, participating in group supervision meetings and providing clinical consultation with the team as required
  • Facilitate and support scheduling, payroll submissions and audits, performance management and quality monitoring of support services consistent with related service agreements and governing collective agreements while ensuring the health and security of clients and staff

Requirements:

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
  • Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.
  • Legally entitled to work in Canada.
  • Post-secondary education in either social sciences or a Degree in Nursing or Diploma/Degree in Practical Nursing or related field, combined with relevant work experience responding to diverse client services and/or relations challenges in a supervisor role.
  • 3-5 years PSW supervisory and management experience, preferably in a related community support service unionized environment;
  • Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
  • Ability to balance many competing priorities at one time;
  • Outstanding clinical assessment skills with good judgement in understanding clients’ needs and utilizing assessment tools (interRAI (CHA) system preferred or Alayacare);
  • Previous scheduling experience of PSW staff within a related community support service environment, preferably including supportive housing;
  • Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
  • Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
  • Demonstrated competency with MS Office and related software applications is essential;
  • Previous use or experience with data management systems such as MS SharePoint and Alayacare is an asset.
  • Able to travel to various locations throughout the week.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.