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Job Title:                          Service Coordinator

Status:                              Full Time, Permanent

Union:                              Not Applicable

 Location:                          Head Office; however, requires travel to other sites

Salary Scale:                    $47,041 – $56,205                       

 Schedule:                         40 Hours per week, flexible schedule (e.g. evenings, weekends)

Department:                     Scheduling

 Supervisor:                      Manager, Service Excellence

 

Duties:

  • Ensure that the appropriate support services are scheduled in accordance with our individual client service agreement commitments
  • Ensure that all vacancies in the service schedule are filled in a timely manner
  • Primary liaison with purchase of service agencies
  • Maintain the scheduling software and related booking availability data in an accurate and timely manner based on needs of clients and staff.

Requirements:       

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
  • Applicants must declare whether a) a family member is assigned to work at the same physical location and/or b) whether the position will be reporting to a family member as outlined in HR Policy, Restrictions- Family Members (HR-B4-01)
  • Legally entitled to work in Canada.
  • Completion of post-secondary or equivalent education in relevant social service, administrative or business applications is required
  • Previous data entry experience along with a good working knowledge of computer software such as, but not limited to, Word & Excel is essential.
  • Excellent organizational skills and attention to detail as well as the ability to take initiative required
  • The ability to communicate effectively and establish rapport with staff and a wide variety of clients is essential.
  • Previous experience working with adults with physical disabilities ideally within the community setting is preferred
  • Previous scheduling experience using scheduling software, an asset.

Those interested, please submit resume to:

Human Resources

Bellwoods Centres for Community Living Inc.

3 Concorde Gate, Suite 200

Toronto, ON     M3C 3N7

Fax: (416) 696-9481

E-Mail: hr@bcclsp.org

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title:                    Supervisor, Support Services

Status:                        Full Time, Permanent

Union:                        Not Applicable

Location:                    1082 Dundas Street West

 Schedule:                  40 Hours per week. Monday to Friday, Flexible hours, with on call rotation

 Department:              Service Excellence & Innovation

Supervisor:                Manager, Service Excellence

Salary:

$62,225 $64,092 $66,015 $67,995 $70,035 $72,136 $74,300

  

Primary Responsibilities:

  • Perform client needs assessments and reassessments (through the use of tools such as InterRAI CHA and Alayacare), ongoing case management, and care coordination.
  • Work with potential clients to sign Service Agreements and where applicable Tenancy Agreements
  • Work with clients to co-design care plans based on assessed needs
  • Provide ongoing clinical support, supervision, orientation, education and training to personal support workers.
  • Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management
  • Support quality care and client/worker safety by managing a caseload of complex needs clients, participating in group supervision meetings and providing clinical consultation with the team as required
  • Facilitate and support scheduling, payroll submissions and audits, performance management and quality monitoring of support services consistent with related service agreements and governing collective agreements while ensuring the health and security of clients and staff
  • Liaise with external providers, community providers, and property managers for client services.

Requirements:

  • Post-secondary education in either social sciences or a Degree in Nursing or Diploma/Degree in Practical Nursing or related field, combined with relevant work experience responding to diverse client services and/or relations challenges in a supervisor role;
  • 3-5 years PSW supervisory and management experience, preferably in a related community support service unionized environment;
  • Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
  • Ability to balance many competing priorities at one time;
  • Outstanding clinical assessment skills with good judgement in understanding clients’ needs and utilizing assessment tools (interRAI (CHA) system preferred or Alayacare);
  • Previous scheduling experience of PSW staff within a related community support service environment, preferably including supportive housing;
  • Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
  • Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
  • Demonstrated competency with MS Office and related software applications is essential;
  • Previous use or experience with data management systems such as MS SharePoint and Alayacare is an asset.
  • Able to travel to various locations throughout the week.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title: Director, Quality & Client Engagement
Status: Full Time, Permanent
Union: N/A; Non-Union Position
Location: 3 Concorde Gate, Toronto / Remote Hybrid
Schedule: 40 Hours per week. Monday to Friday, Flexible hours, with on call rotation
Department: Service Excellence & Innovation
Supervisor: Vice President, Service Excellence & Innovation
Salary: $82,685-$98,730

This is an exciting opportunity for a seasoned quality improvement professional who enjoys working in a fast paced, team-oriented environment focused on enhancing services to our clientele and our community support service sector via innovative programs and initiatives. Reporting directly to our Vice President, Service Excellence & Innovation, the incumbent will play a critical leadership role to inspire, motivate and lead the development and implementation of an enhanced continuous quality improvement and client-centered service culture for Bellwoods.
The incumbent is responsible to ensure the organization implements actions that ensure excellence and safe service experience; oversee quality improvement/risk management for the organization; timely response and processes to investigations and ensure compliance with both required organizational practices and standards affiliated with Accreditation Canada, and any relevant legislation.
The organization will be looking to the incumbent in this role to be a key source of leadership on all quality improvement initiatives, staff education, and client engagement methodology. In this role, there is requirement for Board reporting. As the organization’s designated Privacy Officer, the ability to provide guidance and leadership on related communications and record custody matters is also a core responsibility.
• Support the strategic goals through the development and implementation/enforcement of organizational quality and risk policies and procedures with evidence-based practice to enhance safety, optimize client outcomes; support standardization of processes; and ensure excellence in service delivery.
• Review, evaluate and recommend all procedures required to ensure alignment with quality and risk policy guidelines including privacy.
• Develop, lead, evaluate and continually improve the Quality Improvement Plan, adoption of best practices, and implementation of quality objectives;
• Lead the organization’s compliance with Accreditation Canada and establish quality standards aligned with Accreditation Canada’s requirements across the organization with the ultimate goal of maintaining exemplary status.
• Lead and chair Quality Committees and Councils or their equivalent and prepare and present Board level plans & reports.
• Monitor internal quality surveillance to ensure that it is being delivered at a high standard. Provide recommendations to reflect continuous quality enhancement;
• Oversee a team of Clinicians who perform quality audit/inspections to establish and ensure the accuracy/integrity of processes.
• Develop Infection Prevention & Control educational resources and lead support;
• Maintenance of the ethics framework and provide ethical consultation, as required consistent with Community Ethic Network and/or organizational principles;
• Oversee the standardization and management of client health information (records). Establish policies and procedures to meet Personal Health Information Protection legislation and other legislation and statutes that govern health information management, confidentiality and release of information;
• Create and manage client incident management system. Provide expert guidance and recommendation for complex incidents;
• Lead the organization’s collection and analysis of client incident data and design improvement strategies to improve client safety;
• Conduct Root Cause Analysis (RCA) in conjunction with and support of relevant operational management for life threatening level events;
• Provides support to the Client Advisory Committee

Requirements:
• Regulated health professional with a current registration and in good standing with their respective Ontario College, or a Professional degree in a health discipline with Quality Certification
• Three (3) to Five (5) years of experience specializing in quality, safety and client engagement
• Comprehensive Experience and knowledge relevant to Accreditation Canada standards, the Qmentum processes and community engagement best practices and evidence-based initiatives as it relates to independent living
• Proven strength in infection prevention and control processes, principles and medical device safety
• Demonstrated expertise and leadership in quality and risk management theory and practice in progressively more responsible roles
• Experience in the oversight of education and training of frontline staff related to PSW skills training, special functions, etc.
• Knowledge of relevant applicable legislation in such areas as health, privacy, freedom of information and workplace safety
• Ability to work independently as well as within a multidisciplinary team, multitask and set priorities
• Experience working with a wide variety of community service providers, with in-depth knowledge in health care, home support services, the community support services sector, and the independent living philosophy
• Innovator and change agent who prides themselves on rapid execution, accountability and mentoring people. The leader must have strong business acumen and adept at researching leading practices; engaging stakeholders in the design of initiatives based on best practices
• Demonstrated strong communications skills both verbal and written including Microsoft Office programs proficiency
• Knowledge of Ministry of Health operations and regulations related to privacy and program transitions
This position offers a rewarding challenge for a qualified, highly motivated individual to more fully develop and broaden their skills and scope of responsibilities within a leading healthcare sector organization whose vision is “a future where barriers do not exist”.
Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title:                    Manager, Service Excellence

Status:                       Full Time, Temporary

Contract Length:       13 Months

Union:                        Not Applicable

Location:                    Toronto, Primarily the West End

Schedule:                   40 Hours per week. Monday to Friday

Department:               Service Excellence & Innovation

Supervisor:                Vice President, Service Excellence & Innovation

Salary Scale:             $68,034 – $81, 236

 

In partnership with clients, staff, and other areas of Bellwoods, the Manager of Service Excellence is accountable to ensure support services are delivered in alignment with Bellwoods values, policies, and achieves expected performance and outcomes.  The Manager of Service Excellence provides leadership and direct oversight of the Support Service Supervisors and Service Coordinators ensuring day to day operations are performed efficiently, effectively and safely.

In addition, the Manager, Service Excellence is responsible for identifying, planning and implementing policies, procedures and projects aimed at improving the overall quality, experience and culture of Bellwoods.  Duties include, but are not limited to: training and orientation of SSW staff, Support Service Supervisors, and/or Service Coordinators; providing guidance and problem solving for operational issues; providing Bellwoods leadership with insight, information and recommendations on operational changes necessary to move the organization toward achievement of our mission and vision; ensuring all services are provided in alignment with legislated requirements, service agreements, lease agreements and ensure expected performance and outcomes.

 

Position:                   

  • Develops tools, process documents, and templates to support the support service team in executing their roles and responsibilities within expected organizational standards.
  • Documents all interactions, investigation outcomes, decisions or processes in adherence with organizational standards, privacy legislation and confidentiality requirements.
  • Oversees the development of site, client and staff schedules in accordance with Bellwoods scheduling practices and ensuring resources are allocated equitably and in alignment funding and performance target requirements.
  • Accountable for the quality, performance and outcomes of their assigned support service team.  Completes and contributes to report submissions as required or requested by program leadership, the Board or Bellwoods funders.
  • Lead and/or participate in projects, conduct regular program evaluation activities and support the development of new programs and services.
  • Oversees community councils and staff engagement activities throughout their assignment support teams (for example, community councils, staff huddles, staff meetings and town halls).
  • Member of the Quality and Risk Council and other committees/project teams as assigned, either internally or externally, including the Joint Occupational Health and Safety Committee, Labour Management Committee etc.
  • Develops, maintains and participates in after-hours rotation coverage model to meet operational and emergency needs outside of regular administrative business hours.
  • Provides support, oversight and performance feedback to assigned staff in accordance with HR policies and organizational requirements.
  • Ensures resource allocation and effective utilization of staff, including maintaining oversight of workloads and auditing performance for compliance to organizational policies and professional standards.
  • Prepare and monitor reports in Alayacare or other systems to review and synthesize data relating to key performance indicators (KPIs).
  • Analysis of operational reports to identify gaps, trends, performance issues and/or highlight achievements. Recommend solutions and strategies to address identified trends in the data to VP and senior leadership.
  • Preparation and timely submission of monthly reports and other administrative forms/reports/presentations) as requested or required by the VP, Service Excellence and Innovation.
  • Responsible for the development of an annual work plan for the provision of client service, identifying expected results and resources required. This work plan is a recommendation to the VP for inclusion in the organizations overall work plan.

Qualifications:          

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
  • Applicants must declare whether a) a family member is assigned to work at the same physical location and/or b) whether the position will be reporting to a family member as outlined in HR Policy, Restrictions- Family Members (HR-B4-01)
  • Legally entitled to work in Canada.
  • Education in a health-related field, baccalaureate level preferred. A regulated health professional degree is considered an asset.
  • Additional training or equivalent work experience in managing the provision of direct service in a community health care environment.
  • Experience working with adults who have a physical disability, required.
  • Knowledge and skills in program design, evaluation & implementation, preferred.
  • Excellent interpersonal skills and communication skills – able to effectively utilize relevant computer software programs
  • Able to meet the physical demands of the primary position functions
  • Working knowledge of health and safety regulations, privacy legislation, home and community care service regulations/policy guidelines and experience managing unionized staff (knowledge of collective agreements and labour management considered an asset).
  • Demonstrated ability to synthesize, analyse and utilize data to demonstrate program outcomes, adjust service delivery models, inform decision making, and compose reports/presentations for various stakeholders.
  • Demonstrated staff development and training skills – ability to lead, manage and support staff performance and promote a positive work culture

Established over 60 years ago, Bellwoods is a charitable, not-for-profit organization providing community-based, client-directed support services for the physically disabled, client and family-centred care, independent living education programs, and accessible, affordable housing in the Toronto Central LHIN. Services are provided to individuals 16 years of age or older with physical support needs, seniors, as well as those at risk of homelessness. Bellwoods has been accredited by Accreditation Canada since 2007 and in 2013 and 2018, received the highest accreditation decision of “Accredited with Exemplary Standing.”

Bellwoods is seeking a Vice President, Finance to join our Senior Leadership Team, reporting directly to the Chief Executive Officer. This is an exciting opportunity for an individual who enjoys working in a dynamic, team-oriented environment. The ideal candidate has an appreciation of accuracy and superior written and verbal communication skills. The Vice President, Finance will be responsible for financial planning and budgeting control for the organization. The Vice President, Finance will ensure that the policies of the Chief Executive Officer, Board and relevant funding agencies are adhered to with respect to all operational activities. The Vice President, Finance will be responsible for direct supervision of the Finance team ensuring that they perform effectively and efficiently in keeping with the overall objectives of Bellwoods. As a member of the Senior Leadership Team, the Vice President, Finance will contribute to the planning and policy making process.

The ideal candidate will have significant leadership experience, preferably in health or social services or a similar environment, and up-to-date knowledge of current financial and accounting applications. Strong communication and interpersonal skills are essential, as is the ability to manage a small, national team of dedicated professionals. The ideal candidate will have demonstrated creative problem-solving skills and the ability to exercise sound judgment and decision making.  An accounting designation is required.

To express interest in this exciting opportunity, please submit your cover letter and resume, in confidence, to https://www.miramsbecker.com/bellwoods-vp-finance

For additional information contact Sarah Adams at sarah@miramsbecker.com

Bellwoods Centres for Community Living and Mirams Becker are committed to employment equity and diversity in the workplace; we welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and LGBTQ2S+ persons.  Bellwoods Centres for Community Living is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation.