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Job Title: Supervisor, Support Services

Positions Open: 1
Status: One Full Time Permanent
Union: Not Applicable
Location: Scarborough
Schedule: 40 Hours per week. Monday to Friday, Flexible hours, with on call rotation
Department: Service Excellence & Innovation
Supervisor: Manager, Service Excellence
Salary:

Primary Responsibilities:

• Perform client needs assessments and reassessments (through the use of tools such as InterRAI CHA and Alayacare), ongoing case management, and care coordination.
• Work with potential clients to sign Service Agreements and where applicable Tenancy Agreement
• Work with clients to co-design care plans based on assessed needs
• Provide ongoing clinical support, supervision, orientation, education and training to personal support workers.
• Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management
• Support quality care and client/worker safety by managing a caseload of complex needs clients, participating in group supervision meetings and providing clinical consultation with the team as required
• Facilitate and support scheduling, payroll submissions and audits, performance management and quality monitoring of support services consistent with related service agreements and governing collective agreements while ensuring the health and security of clients and staff

Requirements:

• Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
• Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.
• Legally entitled to work in Canada.
• Post-secondary education in either social sciences or a Degree in Nursing or Diploma/Degree in Practical Nursing or related field, combined with relevant work experience responding to diverse client services and/or relations challenges in a supervisor role.
• 3-5 years PSW supervisory and management experience, preferably in a related community support service unionized environment;
• Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
• Ability to balance many competing priorities at one time;
• Outstanding clinical assessment skills with good judgement in understanding clients’ needs and utilizing assessment tools (interRAI (CHA) system preferred or Alayacare);
• Previous scheduling experience of PSW staff within a related community support service environment, preferably including supportive housing;
• Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
• Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
• Demonstrated competency with MS Office and related software applications is essential;
• Previous use or experience with data management systems such as MS SharePoint and Alayacare is an asset.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title: Independent Living Facilitator
Status: Full Time, Permanent
Union: N/A; Non-Union Position
Location: City of Toronto. Travel required.
Schedule: 40 Hours per week. Monday to Friday
Department: Transition & Community Partnerships
Supervisor: Director, Transition & Community Partnerships
Salary Range:
$72,016    $74,176    $76,402    $78,694    $81,055    $83,486    $85,991

The Role:
This is an exciting opportunity for health care professional who enjoys working in a fast paced, team-oriented environment that requires creative problem solving and a dedication and focus on client success in independent community living. The successful candidate will join an already established multidisciplinary team focused on transitioning clients from hospital and community to the reintegration care unit (RCU) and/or permanent supportive housing (SH) at Bellwoods as well as keeping our existing Bellwoods community clients well supported and resourced to optimize their safety and community living experience. Based out of our 300 Shaw Street Community Connect re-integration care unit and supportive housing (SH) site, and reporting directly to the Director, Transition and Community Partnerships. The Independent Living Facilitator (ILF) will be working directly with the clients and their personal support network as well as collaborating and partnering with multiple Teams, including Bellwoods client support team staff, hospital partners, community health agencies, other RCUs, vendors, and other community agencies. To achieve these, the position involves:

• Embodying anti-racist, anti-oppressive, equity-seeking practices in all aspects of work, including with participants, community members, volunteers, neighbours, Bellwoods staff, stakeholders, networks, and others
• Completion of comprehensive intake and eligibility assessments with adults and older adults with physical disabilities for consideration in our Community Connect re-integration unit or permanent supportive housing units. Includes assessment of physical, cognitive and psychosocial/psycho-emotional functioning for individuals who have a physical disability, but who may also have challenges related to homelessness, mental health and addiction, or other social determinants of health.
• Analysis of assessment findings to allow for comprehensive, client-centred co-designing and establishing of a holistic plan to optimize community living independence, safety and wellbeing. This will include consideration of the client’s goals, wishes and needs as well as best practice, and resource availability.
• Lead the transition planning for clients into and out Bellwoods programs, supportive housing or transitional units with the goal of creating seamless transitions. For example, the Independent Living Facilitator will lead the transition planning for Bellwoods, assisting clients, families and hospitals in creating a plan for safe, efficient and positive moves to community from hospital (or other community settings) for those clients entering Bellwoods transitional housing program (reintegration care unit [RCU]).
• Provide ongoing coaching, navigation and support to clients planning their next transition in community by completing team based, holistic transition plans centered on client directed goals and objectives.
• For existing Bellwoods client in our SH or our Attendant Outreach (AO) Program, the ILF provides ongoing support to the client and their support team to develop and execute a comprehensive, goal-oriented plan to optimize their independence, safety and wellbeing in the new community setting through: equipment recommendations; home modification recommendations; education; recommendations supportive care provision (by PSW and/or personal caregivers); and/or navigation and linkage to other community resources (housing, financial support).
• Provision of direct and indirect support to Bellwoods staff as they implement service directives for best practices
• Performing administrative duties such as preparation of reports, committee participation and providing input into policy and procedure development.
• Participation in program development including updating and evaluating of tools (forms, computer programs) that facilitate the work, as appropriate
• Presentation of educational workshops to community
• Experience with delegation to support personnel to carry out goal directed teaching, facilitation or case management activities.

Requirements:

• Degree/diploma or equivalent in Occupational Therapy, Physiotherapy, or Nursing
• A member in good standing with applicable regulatory body
• Two (2) to five (5) years recent experience in community setting, preferred but new graduates with relevant community experience are encouraged to apply
• Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
• Experience and knowledge relevant to professional best practices and evidence based initiatives as it relates to independent living
• Strong clinical assessment and treatment skills and case management/care coordination skills, required
• ADP Mobility Device Authorizer, an asset
• Strong assessment skills. Experience with interRAI CHA, an asset
• Working knowledge of community programs and services, and the experience and/or initiative to proactively search for new resources including housing and services
• Hospital to community transition planning experience, an asset
• Knowledge of Ministry of Health operations and regulations (Public Hospitals Act, Substitute Decision-Making Act, Consent to Treatment Act, Health Care Consent Act, Mental Health Act, etc.)
• Excellent communication skills verbal and written, in particular, the ability to negotiate, mediate and advocate.
• Demonstrated ability to work with individuals, their care team members, caregivers and others in their support network to achieve their goals and support them to remain in a community-based environment.
• Ability to work independently as well as within a multidisciplinary team, multitask and set priorities
• Ability to travel to multiple work/assessment sites is essential
• Experience and demonstrated skill overseeing delegated treatment plans to support personnel.
• Legally entitled to work in Canada.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title: Housing Access Worker
Status: Full Time, Permanent
Location: 300 Shaw Street
Schedule: Monday to Friday
Department: Service Excellence & Innovation
Supervisor: Director, Transitions & Community Partnerships
Rate of Pay:
$49,333     $50,813     $52,337     $53,908     $55,525    $57,190     $58,906

The Role:
Bellwoods is seeking a Housing Access Worker to join our Service Excellence & Innovation team, reporting directly to the Director, Transitions & Community Partnerships. This is an exciting opportunity for an individual who enjoys working in a fast-paced, team-oriented environment. The ideal candidate has an appreciation of accuracy and superior written and verbal communication skills. The Housing Access Worker will be responsible for facilitating the finding and securing of appropriate housing opportunities for HLS program participants.

The Housing Access Worker will be joining an already established multidisciplinary team focused on transitioning clients from homelessness, hospital/reintegration care units with no discharge destination or precarious/temporary housing to permanent, sustainable housing options, while also providing them with the tools to maintain that housing (budgeting, relationship building) and work on stabilizing health, improving social connections and helping them focus on other goals such as volunteerism, education and/or employment.

Responsibilities:
•Working with the successful program candidates and their support network on developing a client specific action plan for searching for and securing sustainable housing in the city of Toronto and surrounding area.
•Under the direction of the Community Transitions Coordinator, carrying out activities directly with clients to support the achievement of their housing goals. This includes completing referrals and connect clients to supports that that empower them to move beyond vulnerability and marginalization into sustainable, long-term living situations that support the client’s ability to be self-sufficient in the community.
•Developing a strong working relationship and evolving a network/resource list with housing community partners including: housing support agencies; landlords; boarding home providers; support agencies; supportive housing programs; ODSP; etc.
•May include a strong advocacy role with landlords on behalf of clients.
•Clear and accurate documentation of all activities in the client chart
•Performing administrative duties such as preparation of reports, committee participation and providing input into policy and procedure development.
•Participation in program development including updating and evaluating of tools (forms, computer programs) that facilitate the work, as appropriate

Requirements:
•Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation. Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
•Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.
•Legally entitled to work in Canada.
•Bachelor degree or diploma in social services or related field
•A member in good standing with applicable regulatory body.
•Two (2) years of experience
•Strong communication skills including advocacy and negotiation required.
•Experience with developing a therapeutic relationship, and an ability to come to agreement with clients on goals/priorities while respecting their autonomy is an asset
•Excellent administrative, documentation, and computer skills.
•Ability to work independently as well as within a multidisciplinary team, multitask and set priorities
•Ability to travel to multiple work/assessment sites is essential
•Experience in providing housing help and/or information and referral services in the housing field
•Experience working with homeless/street involved individuals, psychiatric survivors, tenants, and landlords.
•Creative and willing to explore unique solutions to meet diverse client needs
•Experience with person-directed planning, goal development and implementation of goal directed plans is required.
•Experience and demonstrated knowledge of working with diverse communities is required.
•Knowledge of resources for vulnerable, homeless, and low-income singles and families.
•Knowledge of issues and barriers faced by vulnerable, homeless, and low-income singles and families with demonstrated problem solving and facilitation to create teams around individuals
•Excellent understanding of Harm Reduction, Housing First, and Social Determinants of Health models
•Demonstrated understanding and support of the organization’s goals and objectives consistent with our client centred philosophy towards independent living

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodation is available on request for candidates with disabilities taking part in all aspects of the selection process.

Those interested, please submit resume and cover letter by:

Human Resources
Bellwoods Centres for Community Living Inc.
3 Concorde Gate, Suite 200
Toronto, ON M3C 3N7
Fax: (416) 696-9481
E-Mail: hiring@bcclsp.org

Job Title: Director, Information Technology/Information Management (IT/IM)
Status: Full Time, Permanent
Union: N/A; Non-Union Position
Location: 3 Concorde Gate
Schedule: 40 Hours per week. Monday to Friday
Department: Corporate Services
Supervisor: Vice President, Corporate Services & Support
Salary Range:
$102,067    $105,129    $108,283    $111,531    $114,877    $118,324    $121,873

The Role:
The Director, IT/IM reporting to the VP, Corporate Services and Support is responsible for developing, delivering, and enhancing business-driven IT/IM services including Bellwoods’ Information Technology, Information Management, IT/IM Strategy, Support Services, and related project/portfolio management that support the organization’s goals and strategies.

IT Compliance, Budget, Operations, Procurement, and Service Management
• Ensure compliance with internal and external regulations regarding IT/IM procurement, security/privacy, and support organizational compliance as applicable outside of IT/IM
• Work with the finance team to develop and manage an annual IT budget that adheres to ministerial guidelines for the organization
• Develop and implement strategies to improve the function and value of IT at Bellwoods
• Develop risk reduction strategies that anticipate and balance the needs of the organization and the external threat landscape.
• Ensure IT-related vendor/supplier relationships are managed for risk and compliance
• Provide oversight and management of day-to-day IT Support services
• Work with IT Service Providers to develop and maintain procurement and asset management plans to support Bellwoods
• Manage the configuration, deployment, and support of hardware

System Reviews & Recommendations
• Advise Bellwoods where software, hardware, and broader IT system changes are recommended to provide greater value and/or ensure continued fit
• Collaborate with other departments to prepare requirements for new systems and lead the tool review and selection process
• Lead/coordinate with IT Service Providers and other stakeholders to implement and monitor new systems and system changes
• Manage the integrity and compatibility between systems with a goal of increased integration and automation for data-driven business processes

Information & Data Governance
• Develop information and data governance frameworks suited to the sensitivity of Bellwoods’ data
• Advise Bellwoods of data-related risks and provide risk mitigation strategies
• Provide solutions to data-related requirements and ensure that data uses are aligned to applicable frameworks advising the organization on data uses where applicable
• Develop and implement data management and loss prevention solutions to ensure the security of data across platforms and mediums
• Lead development of and changes to existing applications to ensure changes deliver the proposed business value and do not conflict with data management requirements and frameworks

Analytics and Reporting
• Guide the design and development of business metrics including the design and development of dashboards and balanced scorecard
• Provide solutions across different reporting tools and platforms (e.g. QHR, AlayaCare, Excel, PowerBI) that meet the end user requirements

Project and Portfolio Management
• Oversee a project portfolio encompassing multiple IT/IM-related projects

Business Continuity Planning
• Develop, oversee, and manage the IT-related aspects of the Business Continuity Plan (BCP) for the organization
• Prepare and manage cybersecurity Incident Response and enterprise Disaster Recovery plans
• Ensure the organization is positioned to mitigate and respond to technology-related (including cyber) risks in a manner that meets internal and external requirements, aligns to best practice frameworks, and demonstrates a balanced cost and risk reduction value.

Requirements:
• Post-Secondary education and/or recognized certifications plus 5 or more years related professional management experience in the field of information technology, IT/IM leadership, and/or information systems.
• Familiar with the requirements and constraints of delivering IT/IM services in a public sector organization
• In-depth knowledge of the impact and application of regulatory frameworks on information systems, data management, and reporting
• Experience managing systems, data, and vendors in accordance with internal and external governance and compliance regulations
• Knowledgeable of and able to advise the organization on the application of IT security practices to mitigate digital risk
• In-depth knowledge of applicable laws and regulations as they relate to IT
• Able to provide governing solutions for a data environment spanning multiple systems
• Knowledgeable of the M365 environment for access and data management
• Demonstrable experience working with structured and unstructured data and able to advise on the advantages of data models when designing solutions
• Able to guide IT Support and vendors in the organization’s system configuration in a secure, compliant, and cost-effective manner
• Able to guide the department and broader business in defining KPIs, collecting data, and preparing reports and dashboards
• Project Management experience to lead medium to large projects
• Portfolio Management experience to oversee multiple projects (both self- led and led by others) concurrently
• Able to effectively identify gaps and improvements in business processes and design solutions that meet business requirements
• Demonstrated leadership ability in a collaborative, client-oriented environment
• Familiarity with AlayaCare is an asset
• Strong understanding of business goals and the strategic planning process
• Understands the value of the IT/IM department in meeting strategic objectives and able to develop departmental goals that support or enhance broader business initiatives
• Able to work with stakeholders from different groups within Bellwoods to understand their needs and requirements
• Able to manage team members and project groups remotely

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodation is available on request for candidates with disabilities taking part in all aspects of the selection process.

Those interested, please submit resume and cover letter to:

Human Resources
Bellwoods Centres for Community Living Inc.
3 Concorde Gate, Suite 200
Toronto, ON M3C 3N7
Fax: (416) 696-9481
E-Mail: hiring@bcclsp.org