Job category: Full Time

Job Title:                    Digital Health Solution Specialist

Status:                        Full Time, One (1) Year Contract

 Union:                        N/A; Non-Union Position

Salary:    

$50,813 $52,337 $53,908 $55,525 $57,190 $58,906 $60,673

 Location:                    3 Concorde Gate

 Schedule:                  40 Hours per week. Monday to Friday

Positions Available:  1

 Department:              Corporate Services & Support

Supervisor:                Director, IT

 

The Digital Health Solution Specialist will optimize and expand our use of the AlayaCare platform across various departments, including HR, Finance, and Client Services. This role is crucial in maximizing the functionality and efficiency of our AlayaCare system, ensuring it is fully aligned with the needs of each department. The Digital Health Solution Specialist will be responsible for evaluating system improvements, implementing new modules, training users, and driving broader adoption of the software across the organization.

Primary Responsibilities:

 

  • Conduct focus groups within each department to assess current state needs and priorities.
  • Work closely with departmental stakeholders to assess their unique requirements and tailor solutions accordingly.
  • Analyze and identify areas for improvement within the AlayaCare system to enhance operational efficiency and meet organizational needs.
  • Develop recommendations for system configuration updates, integrations, and module expansions to optimize workflows and functionality.
  • Research, test, and implement new AlayaCare modules to expand platform usage and drive added value across departments.
  • Develop clear project plans for module rollouts, coordinating with relevant teams for successful implementation.
  • Ensure seamless integration of new modules with existing systems, collaborating with IT as needed.
  • Conduct training sessions and create documentation to help staff understand and efficiently use AlayaCare’s features.
  • Serve as the primary point of contact for user support, addressing questions and troubleshooting issues as they arise.
  • Gather and respond to user feedback to ensure continuous improvement and user satisfaction.
  • Facilitate the expansion of AlayaCare usage into HR, Finance, and Client Services, customizing workflows and tools for each department’s specific needs.
  • Collaborate with department heads and Business Intelligence to define objectives and KPIs for AlayaCare adoption within each team.
  • Conduct training and onboarding sessions for new departments, helping them integrate AlayaCare into their daily operations.
  • Regularly assess system performance and user adoption, identifying trends, issues, and opportunities for further improvement.
  • Provide reports to management on key metrics, system updates, and project progress, ensuring alignment with organizational goals.
  • Stay current on AlayaCare updates and best practices, notifying departments of potential impacts and to keep the organization ahead of new features and industry standards.

Requirements:

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
  • Applicants must declare whether a) a family member is assigned to work at the same physical location and/or b) whether the position will be reporting to a family member as outlined in HR Policy, Restrictions- Family Members (HR-B4-01)
  • Legally entitled to work in Canada.
  • Post-Secondary Education in Health, Business, or Analytics disciplines such as eHealth, Business Analysis, Health Informatics
  • Two years experience with Alaya Care is an asset
  • Background in community health service delivery
  • Moderate to strong technology skills such as Microsoft Suite, Power BI, Google Looker
  • Understanding of data structures and data analytic
  • Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff;
  • Excellent organizational skills and attention to detail as well as the ability to take initiative
  • Ability to work independently as well as within a multidisciplinary team, problem solve, set priorities in a fast-paced work environment
  • Demonstrated competency with MS Office and related software applications is essential;
  • Able to communicate effectively in English – both orally and in writing

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title:                    Supervisor, Service Coordination

Status:                        Full Time, Permanent

 Union:                        Not Applicable

Location:                    3 Concorde Gate, with expectation to be present across the sites each week

Schedule:                  40 Hours per week. Monday to Friday, Flexible hours, with on call rotation

Department:              Service Excellence & Innovation

Supervisor:                Vice President, Service Excellence & Innovation

Salary:

$67,171 $69,186 $71,262 $73,400 $75,602 $77,870 $80,206

Primary Responsibilities:

  • Provide daily supervision, guidance, and direction to Service Coordinators and After-Hours Coordinators
  • Appropriately deal with escalated scheduling issues
  • Provide coverage for the Supervisors, Support Services vacancies.
  • Coordinates with Supervisors, Support Services when a new or returning staff is ready and available to be scheduled
  • Develop, review and update schedules based on service agreements to provide efficient service delivery
  • Monitor effectiveness of the staff schedule for support services
  • Ensure support services are provided to clients according to the contract with each client
  • Responds to issues daily to problem solve as it relates to staff and client schedules
  • Quarterly review of all Master Schedules, in collaboration with the Supervisor, to identify potential gaps as it relates to staffing or client needs
  • Provides technical and administrative instruction to direct reports on scheduling software (Alayacare)
  • Ensure that data in Alayacare is up to date and accurate
  • Accountable for updating the Alayacare training material and After-Hours Manual
  • Preparation of reports, committee participation and data collection as required by Vice President, Service Excellence & Innovation
  • Advises Human Resources of existing and anticipated staffing requirements
  • Approves Purchase of Service agency billing

Requirements:

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
  • Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.
  • Legally entitled to work in Canada.
  • Not currently within a performance improvement program related to fulfilling their current position responsibilities.
  • Post-Secondary degree/diploma in a social sciences or related field.
  • Three (3) years of experience responding to diverse client services and/or relations challenges in a supervisor role.
  • Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
  • Demonstrated supervisory and management skills, preferably in a related unionized, attendant service delivery work environment supporting the activities of daily living for adults with disabilities;
  • Previous scheduling experience of PSW staff within a related community support service environment
  • Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
  • Excellent organizational skills and attention to detail as well as the ability to take initiative
  • Ability to work independently as well as within a multidisciplinary team, problem solve, set priorities in a fast-paced work environment
  • Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
  • Demonstrated competency with MS Office and related software applications is essential;
  • Able to communicate effectively in English – both orally and in writing
  • Able to meet the physical demands of the primary functions of the position
  • Able to travel to various locations throughout the week.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title: Supervisor, Support Services

Positions Open: 1
Status: One Full Time Permanent
Union: Not Applicable
Location: Scarborough
Schedule: 40 Hours per week. Monday to Friday, Flexible hours, with on call rotation
Department: Service Excellence & Innovation
Supervisor: Manager, Service Excellence
Salary:

$65,215 $67,171 $69,187 $71,262 $73,400 $75,602 $77,870

Primary Responsibilities:

  • Perform client needs assessments and reassessments (through the use of tools such as InterRAI CHA and Alayacare), ongoing case management, and care coordination.
  • Work with potential clients to sign Service Agreements and where applicable Tenancy Agreement
  • Work with clients to co-design care plans based on assessed needs
  • Provide ongoing clinical support, supervision, orientation, education and training to personal support workers.
  • Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management
  • Support quality care and client/worker safety by managing a caseload of complex needs clients, participating in group supervision meetings and providing clinical consultation with the team as required
  • Facilitate and support scheduling, payroll submissions and audits, performance management and quality monitoring of support services consistent with related service agreements and governing collective agreements while ensuring the health and security of clients and staff

Requirements:

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
  • Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.
  • Legally entitled to work in Canada.
  • Post-secondary education in either social sciences or a Degree in Nursing or Diploma/Degree in Practical Nursing or related field, combined with relevant work experience responding to diverse client services and/or relations challenges in a supervisor role.
  • 3-5 years PSW supervisory and management experience, preferably in a related community support service unionized environment;
  • Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
  • Ability to balance many competing priorities at one time;
  • Outstanding clinical assessment skills with good judgement in understanding clients’ needs and utilizing assessment tools (interRAI (CHA) system preferred or Alayacare);
  • Previous scheduling experience of PSW staff within a related community support service environment, preferably including supportive housing;
  • Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
  • Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
  • Demonstrated competency with MS Office and related software applications is essential;
  • Previous use or experience with data management systems such as MS SharePoint and Alayacare is an asset.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title: Clerical Assistant
Status: Full-Time, Permanent
Union: N/A; Non-Union Position
Location: 1082 Dundas Street West, Toronto
Schedule: 40 Hours per week. Monday to Friday
Department: Service Excellence and Innovation
Supervisor: Manager, Service Excellence
Rate:

$43,768   $45,081   $46,433   $47,826   $49,261   $50,739   $52,261

The Role:
Bellwoods is seeking for a Clerical Assistant to join our Service Excellence and Innovation Team reporting directly to the Manager, Service Excellence. This is an exciting opportunity for an individual who enjoys working in a fast paced, team-oriented environment. The Clerical Assistant will be responsible for maintaining the reception area, providing primary reception and inquiry response duties as required as well as keyboarding, using advanced applications of software to prepare and draft correspondence, format reports and perform data entry, filing, mail distribution and other duties as assigned.

Responsibilities:

  • Primary responsibility for receptionist duties and utilizing the phone system to be the first response to staff or client inquiries.
  • Redirect calls and/or take messages, as required.
  • Always presenting a positive image to the public, providing information and assistance to the disabled persons who receive programs and services from Bellwoods Centres.
  • Handling and distribution of incoming and outgoing mail on a daily basis.
  • Responsible for drafting, keyboarding and formatting reports, correspondence, and other relevant material including policy & operations manual updating for Management and other administrative staff.
  • The development of spreadsheets, charts or graphs etc. as required in the provision of administrative clerical support to our operations.
  • Ensuring all typing and drafting duties are discharged efficiently within the requested time frame utilizing available and appropriate software.
  • Maintenance of an up-to-date filing system for all relevant information.
  • Identifying and recommending system improvements or revisions as required, to meet operational requirements.
  • Assisting in the scheduling and preparation for meetings, training sessions and special events
  • Taking minutes as delegated and preparation of accurate minutes on a timely basis.
  • Input of new or revised data necessary to maintenance of software data base(s) including applicant, client and staff lists and file/profile information.
  • Maintaining and ordering necessary inventory of office supplies, administration of equipment service/maintenance contracts.
  • Preparation of cheque requisitions for purchased services for necessary authorization and distribution.
  • Actively promote health and safety in the workplace.
  • Ensure compliance with OHSA Section 28 and other health and safety regulations.Ensures ongoing professional growth and development by identifying and participating in professional training and development activities.

Requirements:

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two COVID-19 vaccination.
  • Applicants must declare whether a) a family member is assigned to work at the same physical location and/or b) whether the position will be reporting to a family member as outlined in HR Policy, Restrictions- Family Members (HR-B4-01).
  • Legally entitled to work in Canada.
  • Post secondary preparation in administrative/secretarial science or related studies.
  • Computer literacy at an advanced level in administrative support programs such as MS Word, Excel and preferably Power Point, Access as well.
  • One (1) year of Experience.
  • Excellent communication skills with a demonstrated ability to communicate with all levels of persons both internally and externally – both orally and in writing.
  • Excellent interpersonal skills with an enhanced sensitivity for areas of confidentiality.
  • Demonstrated sound organizational skills with the ability to prioritize and work to deadlines with minimal supervision.
  • Pleasant surroundings, no excessive heat, cold, noise etc.
  • Infrequent interruptions.
  • Very little physical effort required – sitting, standing and walking.
  • Demonstrated understanding and support of the organization’s goals and objectives consistent with our client centred philosophy towards independent living.
  • Demonstrated willingness to adhere to all relevant policies and operational guidelines.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodation is available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title: Independent Living Facilitator
Status: Full Time, Permanent
Union: N/A; Non-Union Position
Location: City of Toronto. Travel required.
Schedule: 40 Hours per week. Monday to Friday
Department: Transition & Community Partnerships
Supervisor: Director, Transition & Community Partnerships
Salary Range:
$72,016    $74,176    $76,402    $78,694    $81,055    $83,486    $85,991

The Role:
This is an exciting opportunity for health care professional who enjoys working in a fast paced, team-oriented environment that requires creative problem solving and a dedication and focus on client success in independent community living. The successful candidate will join an already established multidisciplinary team focused on transitioning clients from hospital and community to the reintegration care unit (RCU) and/or permanent supportive housing (SH) at Bellwoods as well as keeping our existing Bellwoods community clients well supported and resourced to optimize their safety and community living experience. Based out of our 300 Shaw Street Community Connect re-integration care unit and supportive housing (SH) site, and reporting directly to the Director, Transition and Community Partnerships. The Independent Living Facilitator (ILF) will be working directly with the clients and their personal support network as well as collaborating and partnering with multiple Teams, including Bellwoods client support team staff, hospital partners, community health agencies, other RCUs, vendors, and other community agencies. To achieve these, the position involves:

  • Embodying anti-racist, anti-oppressive, equity-seeking practices in all aspects of work, including with participants, community members, volunteers, neighbours, Bellwoods staff, stakeholders, networks, and others
  • Completion of comprehensive intake and eligibility assessments with adults and older adults with physical disabilities for consideration in our Community Connect re-integration unit or permanent supportive housing units. Includes assessment of physical, cognitive and psychosocial/psycho-emotional functioning for individuals who have a physical disability, but who may also have challenges related to homelessness, mental health and addiction, or other social determinants of health.
  • Analysis of assessment findings to allow for comprehensive, client-centred co-designing and establishing of a holistic plan to optimize community living independence, safety and wellbeing. This will include consideration of the client’s goals, wishes and needs as well as best practice, and resource availability.
  • Lead the transition planning for clients into and out Bellwoods programs, supportive housing or transitional units with the goal of creating seamless transitions. For example, the Independent Living Facilitator will lead the transition planning for Bellwoods, assisting clients, families and hospitals in creating a plan for safe, efficient and positive moves to community from hospital (or other community settings) for those clients entering Bellwoods transitional housing program (reintegration care unit [RCU]).
  • Provide ongoing coaching, navigation and support to clients planning their next transition in community by completing team based, holistic transition plans centered on client directed goals and objectives.
  • For existing Bellwoods client in our SH or our Attendant Outreach (AO) Program, the ILF provides ongoing support to the client and their support team to develop and execute a comprehensive, goal-oriented plan to optimize their independence, safety and wellbeing in the new community setting through: equipment recommendations; home modification recommendations; education; recommendations supportive care provision (by PSW and/or personal caregivers); and/or navigation and linkage to other community resources (housing, financial support).
  • Provision of direct and indirect support to Bellwoods staff as they implement service directives for best practices
  • Performing administrative duties such as preparation of reports, committee participation and providing input into policy and procedure development.
  • Participation in program development including updating and evaluating of tools (forms, computer programs) that facilitate the work, as appropriate
  • Presentation of educational workshops to community
  • Experience with delegation to support personnel to carry out goal directed teaching, facilitation or case management activities.

Requirements:

  • Degree/diploma or equivalent in Occupational Therapy, Physiotherapy, or Nursing
  • A member in good standing with applicable regulatory body
  • Two (2) to five (5) years recent experience in community setting, preferred but new graduates with relevant community experience are encouraged to apply
  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
  • Experience and knowledge relevant to professional best practices and evidence based initiatives as it relates to independent living
  • Strong clinical assessment and treatment skills and case management/care coordination skills, required
  • ADP Mobility Device Authorizer, an asset
  • Strong assessment skills. Experience with interRAI CHA, an asset
  • Working knowledge of community programs and services, and the experience and/or initiative to proactively search for new resources including housing and services
  • Hospital to community transition planning experience, an asset
  • Knowledge of Ministry of Health operations and regulations (Public Hospitals Act, Substitute Decision-Making Act, Consent to Treatment Act, Health Care Consent Act, Mental Health Act, etc.)
  • Excellent communication skills verbal and written, in particular, the ability to negotiate, mediate and advocate.
  • Demonstrated ability to work with individuals, their care team members, caregivers and others in their support network to achieve their goals and support them to remain in a community-based environment.
  • Ability to work independently as well as within a multidisciplinary team, multitask and set priorities
  • Ability to travel to multiple work/assessment sites is essential
  • Experience and demonstrated skill overseeing delegated treatment plans to support personnel.
  • Legally entitled to work in Canada.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.