Centralized Referral Management (CRM)
The Reintegration Care Units (RCUs) provides patients with a short-term safe, community based and supportive place to go post-hospital discharge. RCUs focus on client goals and needs for re-activation and engagement, while also allowing time to optimize, plan and prepare for their next community transition (e.g., home, new community housing, supportive housing, other supportive environments etc.). Clients need to have a post-RCU transition destination or plan to work towards at time of referral.
RCU Providers
Community Connect (CC) Program
White Squirrel Way and Pine Villa
Pine Villa Transitional Care
Doug Saunders congregate setting and other independent unit sites
Independent units in a permanent housing building
For French speaking patients: Centres D’Accueil Héritage.
Program Information
For additional information related to the RCU program, please see below:
- RCU Document Checklist – click here
- RCU Quick Reference Guide – click here
Referral Form
For the Reintegration Care Unit (RCU) Referral and Functional Assessment – click here for fillable PDF form
To initiate the referral process, please submit your referral form to CRM via the contact information at end of this page.
Once the referral has been submitted, the CRM Team will respond within 1 to 3 business hours, with confirmation of client eligibility for these programs and reach out to you with one of the following:
- confirmation that your patient has been matched to program and what the next steps will be
- that we require further information to match
- that your patient has been placed on a waitlist
- that we have exhausted all resources in the RCU
Stepping Stones Project
The Stepping Stones Project (TSSP) at LOFT’s John Gibson House, was launched in 2008 with the goal to help address the challenges of transitioning seniors (55+) with history of mental health illness back to the community, who were medically ready for discharge, but no longer had an appropriate or safe discharge destination due to need for affordable and supportive housing.
To initiate the referral process, please submit your referral form (click here) to CRM (see contact information below).
Contact Information
Have a question? We’re happy to help!
Telephone: 416-447-1224
Fax: 365-300-5758 (This is not long distance #)
Email: crm.team@bcclsp.org
Mailing address: 3 Concorde Gate Suite 200,
Toronto, Ontario, M3C 3N7