Job category: Full Time

Job Title:                    Client Engagement & Volunteer Coordinator

Status:                        Full Time, Permanent

Union:                        N/A; Non-Union Position

Salary:    

$50,813

$52,337

$53,908

$55,525

$57,190

$58,906

$60,673

 Location:                    3 Concorde Gate

 Schedule:                  40 Hours per week. Monday to Friday

 Positions Available:  1

 Department:              Transition & Community Partnerships

Supervisor:                Director, Transition & Community Partnerships

The Role:

The Client Engagement & Volunteer Coordinator is responsible for providing comprehensive guidance, resource coordination, and engagement opportunities for Bellwoods’ clients. With both a focus on recreation and volunteers, the Coordinator ensures that clients have access to activities that promote socialization, physical health, and overall well-being and is responsible for the recruiting, training, scheduling, and managing volunteers for all Bellwoods’ sites.

This position ensures that volunteer programs run efficiently and effectively, supporting the organization’s mission and goals and that clients are provided engagement opportunities aligned to their interests and needs.

The Client Engagement & Volunteer Coordinator reports directly to Director, Transition & Community Partnerships and ultimately to the Chief Executive Officer.

 Primary Responsibilities:

 Client Engagement

1. Recreation and Activities Planning

• Coordinate and implement recreational activities, such as community outings, physical programming, 1-1 visits, or social gatherings that align with clients’ interests and needs.
• Create a variety of engaging, accessible, and inclusive engagement options to promote social connections, physical fitness, and overall wellness for clients.
• Encourage clients to participate in local clubs, sports, hobbies, and community-based events to foster a sense of belonging and engagement in their local community.

2. Socialization and Community Engagement

• Organize and lead group programs to encourage socialization and community involvement.
• Assist in the coordination and efficient delivery of the Food Bank items, ensuring that resources are distributed effectively, and clients receive the necessary support in a timely manner.

3. Appointment Scheduling and Reminders

• Help to coordinate and schedule Community Healthcare Service appointments for clients, ensuring there are no conflicts and that appointments align with their availability.
• Ensure timely reminders to clients about upcoming appointments.

4. Evaluation and Quality Improvement

• Monitor clients’ participation in recreational opportunities and track the impact of these on their overall well-being.
• Maintain records of client engagement in programming, ensuring confidentiality and secure documentation.
• Provide regular reports to management on client engagement, outcomes, and any emerging trends related to recreational needs or challenges.
• Administer a post-event Engagement Survey following each event and analyze the feedback to enhance the planning and execution of future events.

Volunteer Coordination

5. Volunteer Recruitment

• Develop and implement strategies to attract new volunteers using various channels.
• Build partnerships with local organizations, schools, and businesses to expand volunteer base and opportunities.

6. Volunteer Onboarding and Training

• Conduct orientation sessions for new volunteers, explaining organizational policies, procedures, and safety protocols.
• Provide necessary training to volunteers based on their roles, ensuring they are prepared and confident in their responsibilities.
• Maintain up-to-date training materials and resources.

7. Volunteer Scheduling and Assignment

• Develop and manage volunteer schedules to ensure adequate coverage for events, programming and clients 1-on-1 needs.
• Match volunteers with appropriate roles based on their skills, interests, and availability.

8. Volunteer Support and Engagement

• Serve as the primary point of contact for volunteers, addressing questions, concerns, or issues that arise.
• Foster a positive, inclusive, and supportive volunteer environment.
• Recognize and celebrate volunteer achievements and milestones through events, awards, and other forms of recognition.

9. Program Monitoring and Evaluation

• Track volunteer hours, activities, and performance using volunteer management tools.
• Collect feedback from volunteers, clients and other staff to evaluate the effectiveness of volunteer programs.
• Review program data to improve and optimize volunteer engagement and retention.

10. Communication and Outreach

• Communicate regularly with volunteers to provide updates, opportunities, and Bellwoods news.
• Collaborate with staff members to understand volunteer needs and ensure integration into programs and events.
• Promote volunteer programs through various communication channels, including newsletters, social media, and local events.

11. Administrative Tasks

• Maintain accurate records as per the Bellwoods’ Volunteer File requirements.
• Prepare reports on volunteer program outcomes and metrics for internal and external stakeholders.
• Ensure compliance with legal, health, and safety regulations related to volunteer activities.

Requirements:

• Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
• Post-Secondary degree or diploma in Recreation, Social Services, Leisure Studies, Activation, Volunteer Management or a related discipline.
• Equivalent work experiences to be taken into consideration.
• Valid Driver’s License, an asset
• One (1) year of relevant experience
• Ability to work independently as well as within a multidisciplinary team.
• Excellent communication skills, both oral and written.
• Demonstrated leadership ability.
• Well organized and self-directed and able to work with minimal supervision.
• Demonstrated ability to work with individuals, their care team members, caregivers and others in their support network to achieve their goals and support them to remain in a community environment.
• Working knowledge of community programs and services.
• Ability to work with diverse groups and manage relationships effectively.
• Knowledge of local recreational resources, social programs, and community activities that would align with client needs.
• Problem-solving and conflict resolution skills.
• Creative thinking and ability to design fun, inclusive, and accessible engagement opportunities for clients.
• Organizational and time-management skills to plan and manage multiple activities aligned with client schedules.
• Proficient in MS Suite.
• Ability to travel to multiple sites is required.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title:                    Supervisor, Service Coordination

Status:                        Full Time, Permanent

 Union:                        Not Applicable

Location:                    3 Concorde Gate, with expectation to be present across the sites each week

Schedule:                  40 Hours per week. Monday to Friday, Flexible hours, with on call rotation

Department:              Service Excellence & Innovation

Supervisor:                Vice President, Service Excellence & Innovation

Salary:

$67,171

$69,186

$71,262

$73,400

$75,602

$77,870

$80,206

Primary Responsibilities:

• Provide daily supervision, guidance, and direction to Service Coordinators and After-Hours Coordinators
• Appropriately deal with escalated scheduling issues
• Provide coverage for the Supervisors, Support Services vacancies.
• Coordinates with Supervisors, Support Services when a new or returning staff is ready and available to be scheduled
• Develop, review and update schedules based on service agreements to provide efficient service delivery
• Monitor effectiveness of the staff schedule for support services
• Ensure support services are provided to clients according to the contract with each client
• Responds to issues daily to problem solve as it relates to staff and client schedules
• Quarterly review of all Master Schedules, in collaboration with the Supervisor, to identify potential gaps as it relates to staffing or client needs
• Provides technical and administrative instruction to direct reports on scheduling software (Alayacare)
• Ensure that data in Alayacare is up to date and accurate
• Accountable for updating the Alayacare training material and After-Hours Manual
• Preparation of reports, committee participation and data collection as required by Vice President, Service Excellence & Innovation
• Advises Human Resources of existing and anticipated staffing requirements
• Approves Purchase of Service agency billing

Requirements:

• Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.

• Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.
• Legally entitled to work in Canada.
• Not currently within a performance improvement program related to fulfilling their current position responsibilities.
• Post-Secondary degree/diploma in a social sciences or related field.
• Three (3) years of experience responding to diverse client services and/or relations challenges in a supervisor role.
• Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
• Demonstrated supervisory and management skills, preferably in a related unionized, attendant service delivery work environment supporting the activities of daily living for adults with disabilities;
• Previous scheduling experience of PSW staff within a related community support service environment
• Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
• Excellent organizational skills and attention to detail as well as the ability to take initiative
• Ability to work independently as well as within a multidisciplinary team, problem solve, set priorities in a fast-paced work environment
• Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
• Demonstrated competency with MS Office and related software applications is essential;
• Able to communicate effectively in English – both orally and in writing
• Able to meet the physical demands of the primary functions of the position
• Able to travel to various locations throughout the week.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title: Supervisor, Support Services

Positions Open: 1
Status: One Full Time Permanent
Union: Not Applicable
Location: Scarborough
Schedule: 40 Hours per week. Monday to Friday, Flexible hours, with on call rotation
Department: Service Excellence & Innovation
Supervisor: Manager, Service Excellence
Salary:

$65,215

$67,171

$69,187

$71,262

$73,400

$75,602

$77,870

Primary Responsibilities:

• Perform client needs assessments and reassessments (through the use of tools such as InterRAI CHA and Alayacare), ongoing case management, and care coordination.
• Work with potential clients to sign Service Agreements and where applicable Tenancy Agreement
• Work with clients to co-design care plans based on assessed needs
• Provide ongoing clinical support, supervision, orientation, education and training to personal support workers.
• Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management
• Support quality care and client/worker safety by managing a caseload of complex needs clients, participating in group supervision meetings and providing clinical consultation with the team as required
• Facilitate and support scheduling, payroll submissions and audits, performance management and quality monitoring of support services consistent with related service agreements and governing collective agreements while ensuring the health and security of clients and staff

Requirements:

• Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
• Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.
• Legally entitled to work in Canada.
• Post-secondary education in either social sciences or a Degree in Nursing or Diploma/Degree in Practical Nursing or related field, combined with relevant work experience responding to diverse client services and/or relations challenges in a supervisor role.
• 3-5 years PSW supervisory and management experience, preferably in a related community support service unionized environment;
• Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
• Ability to balance many competing priorities at one time;
• Outstanding clinical assessment skills with good judgement in understanding clients’ needs and utilizing assessment tools (interRAI (CHA) system preferred or Alayacare);
• Previous scheduling experience of PSW staff within a related community support service environment, preferably including supportive housing;
• Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
• Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
• Demonstrated competency with MS Office and related software applications is essential;
• Previous use or experience with data management systems such as MS SharePoint and Alayacare is an asset.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title: Independent Living Facilitator
Status: Full Time, Permanent
Union: N/A; Non-Union Position
Location: City of Toronto. Travel required.
Schedule: 40 Hours per week. Monday to Friday
Department: Transition & Community Partnerships
Supervisor: Director, Transition & Community Partnerships
Salary Range:
$72,016    $74,176    $76,402    $78,694    $81,055    $83,486    $85,991

The Role:
This is an exciting opportunity for health care professional who enjoys working in a fast paced, team-oriented environment that requires creative problem solving and a dedication and focus on client success in independent community living. The successful candidate will join an already established multidisciplinary team focused on transitioning clients from hospital and community to the reintegration care unit (RCU) and/or permanent supportive housing (SH) at Bellwoods as well as keeping our existing Bellwoods community clients well supported and resourced to optimize their safety and community living experience. Based out of our 300 Shaw Street Community Connect re-integration care unit and supportive housing (SH) site, and reporting directly to the Director, Transition and Community Partnerships. The Independent Living Facilitator (ILF) will be working directly with the clients and their personal support network as well as collaborating and partnering with multiple Teams, including Bellwoods client support team staff, hospital partners, community health agencies, other RCUs, vendors, and other community agencies. To achieve these, the position involves:

• Embodying anti-racist, anti-oppressive, equity-seeking practices in all aspects of work, including with participants, community members, volunteers, neighbours, Bellwoods staff, stakeholders, networks, and others
• Completion of comprehensive intake and eligibility assessments with adults and older adults with physical disabilities for consideration in our Community Connect re-integration unit or permanent supportive housing units. Includes assessment of physical, cognitive and psychosocial/psycho-emotional functioning for individuals who have a physical disability, but who may also have challenges related to homelessness, mental health and addiction, or other social determinants of health.
• Analysis of assessment findings to allow for comprehensive, client-centred co-designing and establishing of a holistic plan to optimize community living independence, safety and wellbeing. This will include consideration of the client’s goals, wishes and needs as well as best practice, and resource availability.
• Lead the transition planning for clients into and out Bellwoods programs, supportive housing or transitional units with the goal of creating seamless transitions. For example, the Independent Living Facilitator will lead the transition planning for Bellwoods, assisting clients, families and hospitals in creating a plan for safe, efficient and positive moves to community from hospital (or other community settings) for those clients entering Bellwoods transitional housing program (reintegration care unit [RCU]).
• Provide ongoing coaching, navigation and support to clients planning their next transition in community by completing team based, holistic transition plans centered on client directed goals and objectives.
• For existing Bellwoods client in our SH or our Attendant Outreach (AO) Program, the ILF provides ongoing support to the client and their support team to develop and execute a comprehensive, goal-oriented plan to optimize their independence, safety and wellbeing in the new community setting through: equipment recommendations; home modification recommendations; education; recommendations supportive care provision (by PSW and/or personal caregivers); and/or navigation and linkage to other community resources (housing, financial support).
• Provision of direct and indirect support to Bellwoods staff as they implement service directives for best practices
• Performing administrative duties such as preparation of reports, committee participation and providing input into policy and procedure development.
• Participation in program development including updating and evaluating of tools (forms, computer programs) that facilitate the work, as appropriate
• Presentation of educational workshops to community
• Experience with delegation to support personnel to carry out goal directed teaching, facilitation or case management activities.

Requirements:

• Degree/diploma or equivalent in Occupational Therapy, Physiotherapy, or Nursing
• A member in good standing with applicable regulatory body
• Two (2) to five (5) years recent experience in community setting, preferred but new graduates with relevant community experience are encouraged to apply
• Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
• Experience and knowledge relevant to professional best practices and evidence based initiatives as it relates to independent living
• Strong clinical assessment and treatment skills and case management/care coordination skills, required
• ADP Mobility Device Authorizer, an asset
• Strong assessment skills. Experience with interRAI CHA, an asset
• Working knowledge of community programs and services, and the experience and/or initiative to proactively search for new resources including housing and services
• Hospital to community transition planning experience, an asset
• Knowledge of Ministry of Health operations and regulations (Public Hospitals Act, Substitute Decision-Making Act, Consent to Treatment Act, Health Care Consent Act, Mental Health Act, etc.)
• Excellent communication skills verbal and written, in particular, the ability to negotiate, mediate and advocate.
• Demonstrated ability to work with individuals, their care team members, caregivers and others in their support network to achieve their goals and support them to remain in a community-based environment.
• Ability to work independently as well as within a multidisciplinary team, multitask and set priorities
• Ability to travel to multiple work/assessment sites is essential
• Experience and demonstrated skill overseeing delegated treatment plans to support personnel.
• Legally entitled to work in Canada.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.