Job category: Full Time

Job Title:                    Supervisor, Support Services

Status:                       Full Time, Permanent

 Union:                        Not Applicable

Location:                    City of Toronto. Specific location to be determined. Travel required between sites.

Schedule:                   40 Hours per week. Monday to Friday, with On call rotation

Department:               Client Services

Supervisor:                Manager, Client Services

Primary Responsibilities:

  • Perform client needs assessments and reassessments (through the use of tools such as InterRAI CHA), ongoing case management, and care coordination.
  • Work with potential clients to sign Service Agreements and where applicable Tenancy Agreements
  • Work with clients to co-design care plans based on assessed needs
  • Provide ongoing clinical support, supervision, orientation, education and training to support service workers.
  • Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management
  • Support quality care and client/worker safety by managing a caseload of complex needs clients, participating in group supervision meetings and providing clinical consultation with the team as required
  • Facilitate and support scheduling, payroll submissions and audits, performance management and quality monitoring of support services consistent with related service agreements and governing collective agreements while ensuring the health and security of clients and staff

Requirements:

  • Post-secondary education in either social sciences or a Degree in Nursing or Diploma/Degree in Practical Nursing or related field, combined with relevant work experience responding to diverse client services and/or relations challenges in a supervisor role;
  • 3-5 years PSW supervisory and management experience, preferably in a related community support service unionized environment;
  • Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
  • Ability to balance many competing priorities at one time;
  • Outstanding clinical assessment skills with good judgement in understanding clients’ needs and utilizing assessment tools (interRAI (CHA) system preferred);
  • Previous scheduling experience of PSW staff within a related community support service environment, preferably including supportive housing;
  • Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
  • Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
  • Demonstrated competency with MS Office and related software applications is essential;
  • Previous use or experience with data management systems such as MS SharePoint and Alayacare is an asset.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Status: Full Time, Permanent

Weekly Hours: 40 hours/ week

Union: Not Applicable

Location: 3 Concorde Gate

Schedule: Monday to Friday

Department: Finance

Supervisor: Vice President, Finance/Chief Financial Officer

Salary Range: $81,000.00-$97,000.00

The Role:

Bellwoods is seeking a Controller to join our Finance team, reporting directly to the Vice President, Finance/Chief Financial Officer. This is an exciting opportunity for an individual who enjoys working in a fast paced, team-oriented environment. The ideal candidate has an appreciation of accuracy and superior written and verbal communication skills. The Controller is responsible for financial analysis, report preparation and consolidation, financial statements, schedules, forecasting and budget submissions, audit preparation as well as other relevant financial information and/or reporting as required.  The Controller will have direct reports and will be accountable for the design, development and performance management of their team. 

Responsibilities: 

  •  Preparation and consolidation of reports for each of the various Supportive Housing Projects and Services of the organization including monthly financial statements and financial reports including fund statements 
  • Responsible for financial reporting to MOHLTC as per OHRS, quarterly 
  • Responsible for processing, managing and verification of data input system including all transaction batches, receivables, payables and journal entries for both the monthly and annual accounting cycles 
  • Monthly and annual reconciliation, returns and verification including GST, EHT, PST refunds, etc. 
  • Maintenance and verification of tenant rent accounts and records 
  • Monthly and annual OCHAP claims and reconciliation including annual MOHLTC Annual Report Reconciliation (ARR) 
  • Analyzing schedules and information for internal and external reporting and troubleshooting any data management/collection issues 
  • Assist in the annual audit preparation including preparation of schedules and working papers, liaise with external auditors as required 
  • Assist the Vice President, Finance/Chief Financial Officer with any planning, forecasting, budgeting submissions, Ministry and/or Board Reports, fiscal year end audit preparation and other duties as required 
  • Ensure compliance to GAAP for all accounting transactions 
  • Make recommendations for enhancement, implement and maintain current Financial Accounting Software and reporting processes where possible 
  • Assist in the conversion of current system to government mandated mandatory financial and statistical reporting system (OHRS/MIS) including mapping of chart of accounts 
  • Maintain accurate records for accounts payable, accounts receivable, monthly and year-end financial statements and all other financial reporting, as required 
  • Assist in the preparation of data/information for the annual reports as required 
  • Supervise the work, train and conduct performance appraisals for the performance of assigned staff. 
  • Documentation of integration partner or prospective partner’s administrative systems as required to meet the reporting requirement of the Ministry and LHIN to be in full compliance 
  • Complete a GAP analysis where systems are deemed not in full compliance 
  • Develop the upgrade or conversion plans and lead the implementation of all corrective actions required to be in full compliance 

Requirements: 

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the three dose COVID-19 vaccine. 
  • Applicants must declare whether a) a family member is assigned to work at the same physical location and/or b) whether the position will be reporting to a family member as outlined in HR Policy, Restrictions- Family Members (HR-B4-01). 
  • Legally entitled to work in Canada. 
  • Post-secondary Degree or diploma in Business Administration, or Finance or Accounting is required 
  • Professional Accounting designation required 
  • 3-5 years of related experience in finance and accounting  
  • Possess excellent interpersonal communication and team based skills. 
  • Functional knowledge of general ledger, payroll, accounts receivable and accounts payable operations in a public sector environment 
  • Comprehensive understanding of and demonstrated ability to prepare financial reporting and budget process for public sector organizations 
  • Computer literacy with all related administrative and financial software including MS Excel, Office, ACCPAC, Financial Link and Great Plains (GP). 
  • Knowledge of related government ministry operations and related governing legislation including a comprehensive understanding of GAAP 

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. 

 

Job Title:                    Program Coordinator

Status:                        Full Time, Permanent

Salary:                        $45,000- $50,000 per year

 Union:                        N/A; Non-Union Position

Location:                    City of Toronto.

 Schedule:                  40 Hours per week. Monday to Friday

 Department:              Service Excellence and Innovation Team

Supervisor:                Vice President, Service Excellence and Innovation

 Bellwoods is seeking (1) Program Coordinator to join our Service Excellence and Innovation team.  Reporting directly to the Vice President, the successful candidate will join a multidisciplinary team focused on supporting individuals to successfully reside independently within our supportive housing sites or their own homes (through our attendant care outreach program), consistent with our mission to innovate independence.  The Program Coordinator plays a key role in planning, coordinating and overseeing the activities across all programs, projects and services provided by our dynamic team.

 The Role:

This is an exciting opportunity for an individual who enjoys working in a fast paced, team-oriented environment.  The ideal candidate has an appreciation of accuracy, a passion for project management, and superior written and verbal communication skills.  With flexibility working out of our head office, remotely or at one of our supportive housing sites, the Program Coordinator will work with the Service Excellence and Innovation leadership team to ensure efficient and effective administrative coordination of programs, delivered in partnership with clients, caregivers and other organizations, while ensuring that our commitments are met, and our learning maximized.  The successful candidate will deliver data driven insights on the performance of our programs, produce presentations, reports or other materials to support program development/evaluation, and support communication of across all stakeholders.  The successful candidate will work closely with team members to support planning and implementation for any new projects, initiatives, or program activities (which includes the development of tracking and other controls/tools).

Your impact and contributions include:

  • Working with Bellwoods clients and staff to support safe, effective and positive experiences across our programs and services.
  • Tracking data and generating insights, as well as producing reports, presentations or materials to communicate our performance results across multiple stakeholders
  • Managing and building out the Bellwoods Resource Library (Sharepoint site) to ensure it functions as a key resource across all teams
  • Assisting with planning and implementing programs and activities to support achievement of our strategic objectives
  • Supporting the team to implement efficient and effective processes and practices
  • Organizing program related meetings and events
  • Participating in the creation of new funding proposals by conducting research, generating content, data, or compiling evidence to substantiate the need
  • Facilitating the development of positive relationships between all program stakeholders by adopting a user-centered approach to solving problems and innovating new solutions
  • Collaborating with all team members to ensure our programs and services meet or exceed the obligations outlined in our funding agreements to deliver excellence to those we serve

 Requirements:

  • Post-secondary Degree or diploma in Business, Health or Social Science Discipline is required
  • 2-3 years of related experience in community and health-based care is considered an asset
  • 1-2 years of experience in program planning and evaluation is an asset
  • Experience in quality improvement methods, data collection and reporting and/or project management is an asset
  • Experience or understanding of the not-for-profit healthcare environment is an asset
  • Ability to collect, track and synthesize large amounts of data to generate insights is required
  • Demonstrated commitment to working in an environment that requires discretion and respect for confidentiality and privacy in the handling of personal health information (PHI)
  • Demonstrated ability to build strong relationships across stakeholders to generate consensus and achievement of positive outcomes
  • Excellent oral and written communication skills
  • High personal accountability with demonstrated ability to work independently
  • A self-starter who takes initiative
  • Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines
  • Strong customer service skills
  • Ability to problem solve and adjust to rapidly changing priorities/deadlines
  • Proficiency in Windows OS and MS Office Suite programs (including Power BI, SharePoint, Excel is a strong requirement or the ability to learn and adopt these technologies quickly to support your work is required)
  • Demonstrated ability to take initiative, identify opportunities and mitigate barriers to achieve positive outcomes
  • Ability to travel to multiple work sites is essential

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Status:                       Full Time/ Permanent

Union:                        Not Applicable

Location:                    TBD

Schedule:                   40 Hours per week. Monday to Friday

Salary:                       $47000-$52000

Department:               Transitions & Special Projects

Supervisor:                Director, Transition & Special Projects

Bellwoods Centres for Community Living offers an integrated suite of programs and services for adults experiencing a physical disability or other complex health and social needs with a focus on optimized transitions to community and quality of community living. The core programs in-house include permanent supportive housing, attendant outreach service, reintegration care units (RCU) and independent living education.  Bellwoods is also a leader in system navigation in optimizing transitions from hospital to other community settings through the Short-Term Transitional Care Program (STTCM), for which Bellwoods is the current project lead, manages the centralized referral management process, offers community resource navigation and oversees the system reporting for all the STTCM partners. Integral to the programs are experienced leaders who drive quality and provide the necessary guidance and support to create client-focused solutions allowing clients and families to flourish.

 Bellwoods Centres is currently seeking a dynamic and experienced leader for the position of Centralized Referral Management (CRM) Coordinator a for the CRM service on reporting directly to the Director, Transition and Special Projects.  The successful candidate will join an already established multidisciplinary team that offers support and services to people transitioning from hospital to the community, promoting and supporting their safety and successful transition to a partner organization.

 Primary Responsibilities:

  • Oversee the day to day operations of the CRM service on behalf of the Short-Term Transitional Care Models (STTCM) funded partners. Receive, review and match referrals to appropriate next place of care to support flow and transitions from hospitals to transitional community-based settings.
  • Lead problem solving discussions for complex matching challenges with hospital, community service providers and other community partners to unlock solutions to create transition opportunities within the reintegration care unit (RCU) system.
  • Enter, update, review, analyze and compile data required to support ongoing operations and evaluation of performance on behalf of all partners.  Utilizing the Caredove, Excel and PowerBI systems, provide ad hoc, monthly, quarterly and year end reports to Bellwoods and STTCM senior leadership, funders and system partners to continue to inform system improvements and achievement of key objectives.
  • Execute and oversee projects related to optimizing the technology (CareDove) platform to optimize the service.
  • Provide an exceptional experience for all stakeholders when interacting with the CRM service. Obtain and utilize stakeholder feedback to continually evolve and improve CRM processes.
  • Project coordination and oversight to ensure delivery of the STTCM Leadership and Operational Committee work plan objectives.
  • Support the Community Resource Navigator in their work of strengthening and building new relationships with community partners in the realm of housing and community services and supports, with a focus on optimizing quality of community living for all Bellwoods and Short-Term Transitional Care Model (STTCM) project clients
  • Work with the partner organizations (HSPs) offering transitional programs under the STTCM umbrella on process improvement initiatives, to increase value and efficiency of the CRM service and/or other initiative to improve the process and outcomes.
  • Provide support/education about these resources to hospital partners involved with discharge planning during calls, rounds and Service Resolution Tables to promote optimized appropriate transitions from hospital whether to STTCM programs or others
  • Maintain strong, positive stakeholder relationships and lead/execute strategies to increase stakeholder involvement, such as creation and distribution of a monthly newsletter and soliciting regular feedback to drive continuous quality improvement
  • Work collaboratively and flexibly with the other Transition and Special Projects Team programs internally at Bellwoods.
  • Manage confidential client records through electronic systems in alignment with Bellwoods Record Keeping policies and legislated requirements
  • Complete additional daily administrative tasks, as required

Requirements:

  • Background in health services administration, social service or community health service work, required
  • Excellent stakeholder relationship building and management skills, required
  • Excellent interpersonal skills and communication, both written and verbal, ensuring adherence to all privacy and record keeping legislation and practices as required in a health care setting
  • Knowledge and experience of the discharge planning process from hospital and best practices related to transitions in care, preferred.
  • Positive and constructive problem-solving approach utilizing a continuous quality improvement frame of reference
  • Knowledge of data collection and analysis methods consistent with program evaluation and quality improvement methodology
  • Advanced skills using MS Office software, including PowerBI, to organize, manage and track large volumes of program data. knowledge.
  • Ability to work independently as well as within a multidisciplinary team, problem solve and set priorities in a fast-paced work environment
  • Additional skills required include: excellent organizational skills, high accountability to complete tasks demonstrating a precise level of attention to detail, take initiative and highly reliable to complete all work in a timely way.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading community health provider organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.