Job Title: After Hours Coverage Coordinator
Status: Part-Time
Union: Not Applicable
Location: Remote
Minimum Hours: 20 Hours per week
Schedule: Rotating Schedule
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- M-F 6:00 am to 8:30 am
- M-F 4:30 pm to 12:00 am
- Sat-Sun 6:00 am – 3:00 pm
- Sat-Sun 3:00pm -12:00 am
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Department: Scheduling
Supervisor: Manager, Service Excellence
Duties:
- Ensure that calls from staff related to coverage request changes due to illness or other unplanned circumstances are addressed, with replacement coverage sourced and secured with minimal disruption to scheduled client support services;
- Respond to scheduling inquiries from clients;
- Ensure that all vacancies in the service schedule are filled in a timely manner;
- Primary liaison with purchase of service agencies as may be required;
- Escalate emergency related calls, as required, to the on call Supervisor;
- Maintain the scheduling software and related booking availability data in an accurate and timely manner based on the needs of clients and staff.
Requirements:
- Completion of post secondary or equivalent education in relevant social service, administrative or business applications is required;
- Previous data entry experience along with a good working knowledge of computer software such as, but not limited to, Word & Excel is essential;
- Excellent organizational skills, attention to detail as well as the ability to take initiative required;
- The ability to communicate effectively and establish rapport with staff and a wide variety of clients is essential;
- Previous experience working with adults with physical disabilities ideally within the community setting is preferred;
- Previous scheduling experience an asset.
This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills in a management role within a leading healthcare sector organization.
Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.