Job type: Full Time

Job Title:                    Director, Quality

Status:                        Full Time, Permanent

Union:                        N/A; Non-Union Position

Location:                    3 Concorde Gate, Toronto / Remote Hybrid

Schedule:                  40 Hours per week. Monday to Friday, Flexible hours, with on call rotation

Department:              Service Excellence & Innovation

Supervisor:                Vice President, Service Excellence & Innovation

Salary:    

$82,685 $85,166 $87,721 $90,352 $93,063 $95,855 $98,730

 

Established over 60 years ago, Bellwoods is a charitable, not-for-profit organization providing community-based, client directed support services, client and family centered care, Independent Living education programs, and accessible, affordable housing. Services are provided to individuals 16 years of age or older with physical support needs, seniors, and individuals with mental health and addiction challenges as well as those at risk of homelessness. Bellwoods has been accredited by Accreditation Canada since 2007 and in 2013, 2018 and 2022, received the highest accreditation decision of “Accredited with Exemplary Standing.”

Bellwoods provides personal support services to people living in the community and at its seven housing sites. It also offers a range of Transition Programs that include a reintegration unit, in-home respite, outreach, education and care navigation to support clients ready to leave hospital following an illness or a debilitating injury. Bellwoods focuses on meeting community needs through partnership development to support health system priorities. Our voluntary Board of Directors represent the communities we serve.

The Role:

This is an exciting opportunity for a seasoned quality improvement professional who enjoys working in, a team-oriented environment focused on enhancing services to our clientele and our community support service sector via innovative programs and initiatives.   Reporting directly to our Vice President, Service Excellence & Innovation, the incumbent will play a critical leadership role to inspire, motivate and lead the development and implementation of an enhanced continuous quality improvement and client-centered service culture for Bellwoods.

The incumbent is responsible to ensure the organization implements actions that ensure excellence and safe service experience; oversee quality improvement/risk management for the organization; timely response and processes to investigations and ensure compliance with both required organizational practices and standards affiliated with Accreditation Canada, and any relevant legislation.

The organization will be looking to the incumbent in this role to be a key source of leadership on all quality improvement initiatives, staff education, and client engagement methodology.  In this role, there is requirement for Board reporting.  As the organization’s designated Privacy Officer, the ability to provide guidance and leadership on related communications and record custody matters is also a core responsibility.

  • Support the strategic goals through the development and implementation/enforcement of organizational quality and risk policies and procedures with evidence-based practice to enhance safety, optimize client outcomes; support standardization of processes; and ensure excellence in service delivery.
  • Review, evaluate and recommend all procedures required to ensure alignment with quality and risk policy guidelines including privacy.
  • Develop, lead, evaluate and continually improve the Quality Improvement Plan, adoption of best practices, and implementation of quality objectives.
  • Lead the organization’s compliance with Accreditation Canada and establish quality standards aligned with Accreditation Canada’s requirements across the organization with the ultimate goal of maintaining exemplary status.
  • Lead and chair Quality Committees and Councils or their equivalent and prepare and present Board level plans & reports.
  • Monitor internal quality surveillance to ensure that it is being delivered at a high standard. Provide recommendations to reflect continuous quality enhancement.
  • Oversee a team of Clinicians who perform quality audit/inspections to establish and ensure the accuracy/integrity of processes.
  • Develop Infection Prevention & Control educational resources and lead support.
  • Maintenance of the ethics framework and provide ethical consultation, as required consistent with Community Ethic Network and/or organizational principles.
  • Oversee the standardization and management of client health information (records).
  • Establish policies and procedures to meet Personal Health Information Protection legislation and other legislation and statutes that govern health information management, confidentiality and release of information.
  • Create and manage client incident management system.
  • Provide expert guidance and recommendation for complex incidents;
  • Lead the organization’s collection and analysis of client incident data and design improvement strategies to improve client safety.
  • Conduct Root Cause Analysis (RCA) in conjunction with and support of relevant operational management for life threatening level events.
  • Provides support to the Client Advisory Committee.

Requirements:

  • Regulated health professional with a current registration and in good standing with their respective Ontario College, or a Professional degree in a health discipline with Quality Certification.
  • Three (3) to Five (5) years of experience specializing in quality, safety and client engagement.
  • Comprehensive Experience and knowledge relevant to Accreditation Canada standards, the Qmentum processes.
  • Proven strength in infection prevention and control processes, principles and medical device safety.
  • Demonstrated expertise and leadership in quality and risk management theory and practice in progressively more responsible roles.
  • Knowledge of relevant applicable legislation in such areas as health, privacy, freedom of information and workplace safety.
  • Ability to work independently as well as within a multidisciplinary team, multitask and set priorities.
  • Experience working with a wide variety of community service providers, with in-depth knowledge in health care, home support services, the community support services sector, and the independent living philosophy.
  • Innovator and change agent who prides themselves on rapid execution, accountability and mentoring people. The leader must be adept at researching leading practices; engaging stakeholders in the design of initiatives based on best practices.
  • Demonstrated strong communications skills both verbal and written including Microsoft Office programs proficiency.
  • Knowledge of Ministry of Health operations and regulations related to privacy and program transitions.
  • Experience in the oversight of education and training of frontline staff related to PSW skills training, special functions, etc. preferred.
  • Experience with community engagement best practices and evidence-based initiatives as it relates to independent living preferred.

This position offers a rewarding opportunity for a qualified, highly motivated individual to more fully develop and broaden their skills and scope of responsibilities within a leading healthcare sector organization whose vision is “a future where barriers do not exist.”

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title:                    Independent Living Facilitator

Status:                        Full Time, Permanent

 

Union:                        N/A; Non-Union Position

Location:                    City of Toronto. Travel required.

 

Schedule:                  40 Hours per week. Monday to Friday

 

Department:              Transition & Community Partnerships

Supervisor:                Director, Transition & Community Partnerships

Salary Range:            $68,000 to $81,000

The Role:

This is an exciting opportunity for health care professional who enjoys working in a fast paced, team-oriented environment that requires creative problem solving and a dedication and focus on client success in independent community living.  The successful candidate will join an already established multidisciplinary team focused on transitioning clients from hospital and community to the reintegration care unit (RCU) and/or permanent supportive housing (SH) at Bellwoods as well as keeping our existing Bellwoods community clients well supported and resourced to optimize their safety and community living experience.  Based out of our 300 Shaw Street Community Connect re-integration care unit and supportive housing (SH) site, and reporting directly to the Director, Transition and Community Partnerships.  The Independent Living Facilitator (ILF) will be working directly with the clients and their personal support network as well as collaborating and partnering with multiple Teams, including Bellwoods client support team staff, hospital partners, community health agencies, other RCUs, vendors, and other community agencies. To achieve these, the position involves:

  • Embodying anti-racist, anti-oppressive, equity-seeking practices in all aspects of work, including with participants, community members, volunteers, neighbours, Bellwoods staff, stakeholders, networks, and others
  • Completion of comprehensive intake and eligibility assessments with adults and older adults with physical disabilities for consideration in our Community Connect re-integration unit or permanent supportive housing units. Includes assessment of physical, cognitive and psychosocial/psycho-emotional functioning for individuals who have a physical disability, but who may also have challenges related to homelessness, mental health and addiction, or other social determinants of health.
  • Analysis of assessment findings to allow for comprehensive, client-centred co-designing and establishing of a holistic plan to optimize community living independence, safety and wellbeing. This will include consideration of the client’s goals, wishes and needs as well as best practice, and resource availability.
  • Lead the transition planning for clients into and out Bellwoods programs, supportive housing or transitional units with the goal of creating seamless transitions. For example, the Independent Living Facilitator will lead the transition planning for Bellwoods, assisting clients, families and hospitals in creating a plan for safe, efficient and positive moves to community from hospital (or other community settings) for those clients entering Bellwoods transitional housing program (reintegration care unit [RCU]).
  • Provide ongoing coaching, navigation and support to clients planning their next transition in community by completing team based, holistic transition plans centered on client directed goals and objectives.
  • For existing Bellwoods client in our SH or our Attendant Outreach (AO) Program, the ILF provides ongoing support to the client and their support team to develop and execute a comprehensive, goal-oriented plan to optimize their independence, safety and wellbeing in the new community setting through: equipment recommendations; home modification recommendations; education; recommendations supportive care provision (by PSW and/or personal caregivers); and/or navigation and linkage to other community resources (housing, financial support).
  • Provision of direct and indirect support to Bellwoods staff as they implement service directives for best practices
  • Performing administrative duties such as preparation of reports, committee participation and providing input into policy and procedure development.
  • Participation in program development including updating and evaluating of tools (forms, computer programs) that facilitate the work, as appropriate
  • Presentation of educational workshops to community
  • Experience with delegation to support personnel to carry out goal directed teaching, facilitation or case management activities.

Requirements:

  • Degree/diploma or equivalent in Occupational Therapy, Physiotherapy, or Nursing
  • A member in good standing with applicable regulatory body
  • Two (2) to five (5) years recent experience in community setting, preferred but new graduates with relevant community experience are encouraged to apply
  • Bellwoods is a service provider covered under the Home Care and Community Services Act.
  • Experience and knowledge relevant to professional best practices and evidence-based initiatives as it relates to independent living
  • Strong clinical assessment and treatment skills and case management/care coordination skills, required
  • ADP Mobility Device Authorizer, an asset
  • Knowledge of Mental health and Addiction issues, an asset.
  • Strong assessment skills. Experience with interRAI CHA, an asset.
  • Working knowledge of community programs and services, and the experience and/or initiative to proactively search for new resources including housing and services
  • Hospital to community transition planning experience, an asset
  • Knowledge of Ministry of Health operations and regulations (Public Hospitals Act, Substitute Decision-Making Act, Consent to Treatment Act, Health Care Consent Act, Mental Health Act, etc.)
  • Excellent communication skills verbal and written, in particular, the ability to negotiate, mediate and advocate.
  • Demonstrated ability to work with individuals, their care team members, caregivers and others in their support network to achieve their goals and support them to remain in a community-based environment.
  • Ability to work independently as well as within a multidisciplinary team, multitask and set priorities
  • Ability to travel to multiple work/assessment sites is essential
  • Experience and demonstrated skill overseeing delegated treatment plans to support personnel.
  • Legally entitled to work in Canada.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Those interested, please submit resume and cover letter by:

Date Poste

Bellwoods Centres for Community Living Inc.

3 Concorde Gate, Suite 200

Toronto, ON M3C 3N7

Fax: (416) 696-9481

E-Mail: hr@bcclsp.org

Job Title:                          Service Coordinator

Status:                              Full Time, Permanent

Union:                              Not Applicable

 Location:                          Head Office; however, requires travel to other sites

Salary Scale:                    $47,041 – $56,205                       

 Schedule:                         40 Hours per week, flexible schedule (e.g. evenings, weekends)

Department:                     Scheduling

 Supervisor:                      Manager, Service Excellence

 

Duties:

  • Ensure that the appropriate support services are scheduled in accordance with our individual client service agreement commitments
  • Ensure that all vacancies in the service schedule are filled in a timely manner
  • Primary liaison with purchase of service agencies
  • Maintain the scheduling software and related booking availability data in an accurate and timely manner based on needs of clients and staff.

Requirements:       

  • Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
  • Applicants must declare whether a) a family member is assigned to work at the same physical location and/or b) whether the position will be reporting to a family member as outlined in HR Policy, Restrictions- Family Members (HR-B4-01)
  • Legally entitled to work in Canada.
  • Completion of post-secondary or equivalent education in relevant social service, administrative or business applications is required
  • Previous data entry experience along with a good working knowledge of computer software such as, but not limited to, Word & Excel is essential.
  • Excellent organizational skills and attention to detail as well as the ability to take initiative required
  • The ability to communicate effectively and establish rapport with staff and a wide variety of clients is essential.
  • Previous experience working with adults with physical disabilities ideally within the community setting is preferred
  • Previous scheduling experience using scheduling software, an asset.

Those interested, please submit resume to:

Human Resources

Bellwoods Centres for Community Living Inc.

3 Concorde Gate, Suite 200

Toronto, ON     M3C 3N7

Fax: (416) 696-9481

E-Mail: hr@bcclsp.org

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title:                    Supervisor, Support Services

Status:                        Full Time, Permanent

Union:                        Not Applicable

Location:                    1082 Dundas Street West

 Schedule:                  40 Hours per week. Monday to Friday, Flexible hours, with on call rotation

 Department:              Service Excellence & Innovation

Supervisor:                Manager, Service Excellence

Salary:

$62,225 $64,092 $66,015 $67,995 $70,035 $72,136 $74,300

  

Primary Responsibilities:

  • Perform client needs assessments and reassessments (through the use of tools such as InterRAI CHA and Alayacare), ongoing case management, and care coordination.
  • Work with potential clients to sign Service Agreements and where applicable Tenancy Agreements
  • Work with clients to co-design care plans based on assessed needs
  • Provide ongoing clinical support, supervision, orientation, education and training to personal support workers.
  • Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management
  • Support quality care and client/worker safety by managing a caseload of complex needs clients, participating in group supervision meetings and providing clinical consultation with the team as required
  • Facilitate and support scheduling, payroll submissions and audits, performance management and quality monitoring of support services consistent with related service agreements and governing collective agreements while ensuring the health and security of clients and staff
  • Liaise with external providers, community providers, and property managers for client services.

Requirements:

  • Post-secondary education in either social sciences or a Degree in Nursing or Diploma/Degree in Practical Nursing or related field, combined with relevant work experience responding to diverse client services and/or relations challenges in a supervisor role;
  • 3-5 years PSW supervisory and management experience, preferably in a related community support service unionized environment;
  • Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
  • Ability to balance many competing priorities at one time;
  • Outstanding clinical assessment skills with good judgement in understanding clients’ needs and utilizing assessment tools (interRAI (CHA) system preferred or Alayacare);
  • Previous scheduling experience of PSW staff within a related community support service environment, preferably including supportive housing;
  • Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
  • Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
  • Demonstrated competency with MS Office and related software applications is essential;
  • Previous use or experience with data management systems such as MS SharePoint and Alayacare is an asset.
  • Able to travel to various locations throughout the week.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Title: Director, Quality & Client Engagement
Status: Full Time, Permanent
Union: N/A; Non-Union Position
Location: 3 Concorde Gate, Toronto / Remote Hybrid
Schedule: 40 Hours per week. Monday to Friday, Flexible hours, with on call rotation
Department: Service Excellence & Innovation
Supervisor: Vice President, Service Excellence & Innovation
Salary: $82,685-$98,730

This is an exciting opportunity for a seasoned quality improvement professional who enjoys working in a fast paced, team-oriented environment focused on enhancing services to our clientele and our community support service sector via innovative programs and initiatives. Reporting directly to our Vice President, Service Excellence & Innovation, the incumbent will play a critical leadership role to inspire, motivate and lead the development and implementation of an enhanced continuous quality improvement and client-centered service culture for Bellwoods.
The incumbent is responsible to ensure the organization implements actions that ensure excellence and safe service experience; oversee quality improvement/risk management for the organization; timely response and processes to investigations and ensure compliance with both required organizational practices and standards affiliated with Accreditation Canada, and any relevant legislation.
The organization will be looking to the incumbent in this role to be a key source of leadership on all quality improvement initiatives, staff education, and client engagement methodology. In this role, there is requirement for Board reporting. As the organization’s designated Privacy Officer, the ability to provide guidance and leadership on related communications and record custody matters is also a core responsibility.
• Support the strategic goals through the development and implementation/enforcement of organizational quality and risk policies and procedures with evidence-based practice to enhance safety, optimize client outcomes; support standardization of processes; and ensure excellence in service delivery.
• Review, evaluate and recommend all procedures required to ensure alignment with quality and risk policy guidelines including privacy.
• Develop, lead, evaluate and continually improve the Quality Improvement Plan, adoption of best practices, and implementation of quality objectives;
• Lead the organization’s compliance with Accreditation Canada and establish quality standards aligned with Accreditation Canada’s requirements across the organization with the ultimate goal of maintaining exemplary status.
• Lead and chair Quality Committees and Councils or their equivalent and prepare and present Board level plans & reports.
• Monitor internal quality surveillance to ensure that it is being delivered at a high standard. Provide recommendations to reflect continuous quality enhancement;
• Oversee a team of Clinicians who perform quality audit/inspections to establish and ensure the accuracy/integrity of processes.
• Develop Infection Prevention & Control educational resources and lead support;
• Maintenance of the ethics framework and provide ethical consultation, as required consistent with Community Ethic Network and/or organizational principles;
• Oversee the standardization and management of client health information (records). Establish policies and procedures to meet Personal Health Information Protection legislation and other legislation and statutes that govern health information management, confidentiality and release of information;
• Create and manage client incident management system. Provide expert guidance and recommendation for complex incidents;
• Lead the organization’s collection and analysis of client incident data and design improvement strategies to improve client safety;
• Conduct Root Cause Analysis (RCA) in conjunction with and support of relevant operational management for life threatening level events;
• Provides support to the Client Advisory Committee

Requirements:
• Regulated health professional with a current registration and in good standing with their respective Ontario College, or a Professional degree in a health discipline with Quality Certification
• Three (3) to Five (5) years of experience specializing in quality, safety and client engagement
• Comprehensive Experience and knowledge relevant to Accreditation Canada standards, the Qmentum processes and community engagement best practices and evidence-based initiatives as it relates to independent living
• Proven strength in infection prevention and control processes, principles and medical device safety
• Demonstrated expertise and leadership in quality and risk management theory and practice in progressively more responsible roles
• Experience in the oversight of education and training of frontline staff related to PSW skills training, special functions, etc.
• Knowledge of relevant applicable legislation in such areas as health, privacy, freedom of information and workplace safety
• Ability to work independently as well as within a multidisciplinary team, multitask and set priorities
• Experience working with a wide variety of community service providers, with in-depth knowledge in health care, home support services, the community support services sector, and the independent living philosophy
• Innovator and change agent who prides themselves on rapid execution, accountability and mentoring people. The leader must have strong business acumen and adept at researching leading practices; engaging stakeholders in the design of initiatives based on best practices
• Demonstrated strong communications skills both verbal and written including Microsoft Office programs proficiency
• Knowledge of Ministry of Health operations and regulations related to privacy and program transitions
This position offers a rewarding challenge for a qualified, highly motivated individual to more fully develop and broaden their skills and scope of responsibilities within a leading healthcare sector organization whose vision is “a future where barriers do not exist”.
Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.