Supervisor, Support Services

Job Title:                    Supervisor, Support Services

Status:                        Full Time, Contract

Contract Length:      12-Month Contract

 Union:                        Not Applicable

Location:                    Dundas Supportive Housing

 Schedule:                  40 Hours per week. Hybrid, Monday to Friday, Flexible hours, with on call rotation

 Department:              Service Excellence & Innovation

Supervisor:                Manager, Service Excellence

Salary:

Primary Responsibilities:

• Perform client needs assessments and reassessments (through the use of tools such as InterRAI CHA and Alayacare), ongoing case management, and care coordination.
• Work with potential clients to sign Service Agreements and where applicable Tenancy Agreements
• Work with clients to co-design care plans based on assessed needs
• Provide ongoing clinical support, supervision, orientation, education and training to personal support workers.
• Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management
• Support quality care and client/worker safety by managing a caseload of complex needs clients, participating in group supervision meetings and providing clinical consultation with the team as required
• Facilitate and support scheduling, payroll submissions and audits, performance management and quality monitoring of support services consistent with related service agreements and governing collective agreements while ensuring the health and security of clients and staff

Requirements:

• Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation.  Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.

• Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.
• Legally entitled to work in Canada.
• Post-secondary education in either social sciences or a Degree in Nursing or Diploma/Degree in Practical Nursing or related field, combined with relevant work experience responding to diverse client services and/or relations challenges in a supervisor role.
• 3-5 years PSW supervisory and management experience, preferably in a related community support service unionized environment;
• Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
• Ability to balance many competing priorities at one time;
• Outstanding clinical assessment skills with good judgement in understanding clients’ needs and utilizing assessment tools (interRAI (CHA) system preferred or Alayacare);
• Previous scheduling experience of PSW staff within a related community support service environment, preferably including supportive housing;
• Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
• Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
• Demonstrated competency with MS Office and related software applications is essential;
• Previous use or experience with data management systems such as MS SharePoint and Alayacare is an asset.
• Able to travel to various locations throughout the week.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.